Apertura Futura: Community Programs Coordinator

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

Job Title: Community Programs Coordinator
FLSA Classification: Non-Exempt; Full-time
Supervisor: Director of Community Programs
Pay Grade: Grade 12, Step depending on experience and qualifications

Schedule: Monday through Friday, 8:00 a.m.-5:00p.m.; 12 Month Employee. Hours may vary based on program needs.

Position Summary

The Community Programs Coordinator provides administrative, operational, compliance, and program support for EOAC’s Community Programs, including CEAP/LIHEAP, CSBG/EmpowerU, intake, comprehensive case management support, and related family-stability services. This position supports the day-to-day coordination of program activities by monitoring workflows, reviewing documentation, assisting with reporting, supporting quality assurance activities, providing technical assistance to staff, and helping ensure programs operate consistently with established requirements and procedures.

 

The Community Programs Coordinator works closely with the Director of Community Programs and Community Programs staff to support accurate, timely, and consistent service delivery. The position helps identify operational issues, follows up on outstanding items, supports corrective actions, and assists with implementation of program procedures and process improvements. The position does not have formal supervisory authority and refers personnel matters, significant compliance concerns, exceptions to established procedures, and other matters requiring management decisions to the Director of Community Programs.

 

Connection to EOAC's Work

Vision: Every family thriving.

Mission: EOAC moves families forward by connecting them to opportunities that build lasting stability.

Every EOAC position contributes to the agency’s mission, values, and strategic plan. The Community Programs Coordinator supports EOAC’s work by helping ensure that individuals and families receive accurate, timely, and effective assistance while maintaining the integrity and accountability of the programs that serve them.

· Putting people first by helping ensure families receive respectful, timely, understandable, and responsive service and can navigate EOAC programs and available resources.

· Acting with integrity by reviewing documentation carefully, protecting confidential client information, identifying errors or potential concerns, and supporting compliance with program and agency requirements.

· Working together by supporting Community Programs staff and leadership, coordinating information and referrals, assisting with training and quality assurance, and communicating effectively with clients, partners, and other EOAC departments.

· Focusing on results by monitoring program activities, maintaining accurate records and reporting, following up on deficiencies, identifying opportunities for improvement, and helping ensure Community Programs meet organizational and funding requirements.

Key Outcomes

· Routine Community Programs operations continuing reliably without requiring constant Director intervention.

· Program deadlines, reports, and required documentation completed accurately and on time.

· Client files and program records that are accurate, complete, organized, and monitoring-ready.

· Errors and deficiencies that are identified early, corrected promptly, and less likely to recur.

· Employees receiving clear and consistent technical guidance on program procedures.

· Operational problems carried through to resolution rather than merely identified or referred upward.

· Application and intake workflows that move efficiently and provide families with clearer access to assistance.

· Program data that provides leadership with an accurate picture of performance, workload, and emerging concerns.

· Improved coordination among utility assistance, CSBG/EmpowerU, comprehensive case management, intake, referrals, and other family supports.

· Strong monitoring, audit, and compliance readiness.

· Better implementation of approved processes and procedural changes.

· The Director having greater capacity to focus on leadership, strategy, funding, partnerships, budgets, complex personnel matters, and program development.

· Families experiencing Community Programs as responsive, organized, respectful, and connected to the right next step.

Essential Duties and Responsibilities

Role Authority and Partnership

The Community Programs Coordinator has delegated responsibility for coordinating daily operations within CEAP/LIHEAP, CSBG/EmpowerU, intake, and other community assistance functions assigned by the Director. The Coordinator may make routine operational decisions, provide technical direction, clarify established procedures, coordinate workflow, and require follow-through on documentation or compliance corrections within approved policy.

The position does not have formal supervisory authority. Employee evaluations, discipline, personnel decisions, significant performance concerns, and final supervisory direction remain with the Director of Community Programs.

The Director retains overall responsibility for Community Programs, including program strategy, budgets, significant compliance matters, personnel leadership, funding relationships, major policy decisions, and decisions outside established procedures.

Weatherization operations are led by the Assistant Director of Weatherization. This position collaborates with Weatherization on referrals, family-stability efforts, department-wide reporting, and other shared work but does not direct Weatherization staff, production, or program operations.

When the Director is unavailable, the Community Programs Coordinator serves as the day-to-day operational point person for assigned programs, addressing routine matters within established authority and escalating decisions that require Director-level judgment.

Program Operations and Director Support

· Coordinate day-to-day operations for assigned community assistance programs and help
ensure work progresses according to program requirements, internal procedures, deadlines, and service priorities.

· Translate direction from the Director into clear operational steps, assignments, timelines, and follow-through.

· Serve as the primary operational point of contact for routine program questions, workflow issues, documentation concerns, and processing problems.

· Make routine program decisions within established policy and delegated authority and elevate exceptions, significant risks, or matters requiring Director approval.

· Maintain awareness of application volume, caseloads, processing status, deadlines, reporting requirements, unresolved issues, and other conditions affecting program performance.

· Identify operational bottlenecks or recurring problems and coordinate practical solutions rather than allowing issues to remain unresolved.

· Maintain program calendars, reporting schedules, monitoring requirements, grant or contract deadlines, and other recurring operational obligations.

· Represent the Director in routine internal or external program meetings when delegated and
ensure appropriate follow-up.

Quality Assurance, Compliance, and Program Integrity

· Coordinate the quality assurance process for assigned programs, including review of client files, eligibility documentation, case records, data, and other required materials.

· Identify errors, missing documentation, inconsistent practice, potential compliance concerns, and patterns requiring corrective attention.

· Maintain a clear process for documenting deficiencies, communicating needed corrections, and verifying that corrections are completed.

· Distinguish isolated errors from recurring or systemic problems and bring significant patterns to the Director with recommended action.

· Provide technical clarification to staff regarding established program requirements, documentation standards, and procedures.

· Maintain monitoring and audit readiness by ensuring required program documentation, records, reports, procedures, and supporting materials are organized and accessible.

· Assist the Director with responses to monitoring findings, corrective action plans, and other compliance matters and track assigned corrective actions through resolution.

· Identify suspected fraud, misuse, significant irregularities, or other serious program-integrity concerns and immediately elevate them through appropriate channels.

· Maintain current program manuals, procedures, forms, quality-assurance tools, and staff
guidance materials.

Program Reporting, Data, and Performance

· Coordinate preparation of assigned monthly, quarterly, annual, funding-source, and internal program reports.

· Review program data for completeness, reasonableness, consistency, and alignment with supporting records before submission or leadership review.

· Track program performance measures, service activity, application processing, client outcomes, and other established indicators.

· Identify performance trends, missed expectations, reporting discrepancies, or emerging concerns and bring them to the Director with useful analysis.

· Help ensure data is used to improve program operations rather than collected solely for reporting purposes.

· Maintain organized program records and documentation sufficient to support reports, monitoring, decision-making, and continuity of operations.

· Coordinate with Finance and program leadership when service data, expenditures, benefits, or reporting information must be reconciled.

Program Spending and Resources Coordination

· Assist the Director in monitoring service-delivery and program-spending pace for assigned programs against approved budgets, contract periods, and program goals.

· Maintain awareness of conditions that could contribute to underspending, overspending, delayed services, or missed program targets and bring concerns forward promptly.

· Provide operational information needed by the Director and Finance for forecasting, budget review, funding amendments, and program decisions.

· Support responsible use of program resources and ensure operational decisions remain within established funding and approval requirements.

· The position does not independently approve budgets, establish spending authority, or make financial commitments outside delegated authority.

Intake, Client Access, and Service Coordination

· Coordinate intake and application workflows so families receive timely assistance and applications move efficiently from initial contact through appropriate program review.

· Work closely with the Client Access & Intake Specialist, Case Managers, reception coverage, and other staff involved in client access to clarify workflows and resolve routine service barriers.

· Monitor application flow, incomplete applications, client communication needs, and other conditions that may delay service.

· Help ensure frontline staff can accurately explain program requirements, documentation needs, application status, and appropriate next steps without making eligibility decisions outside their authority.

· Support development of EOAC's phased universal intake and no-wrong-door approach by helping map workflows, strengthen referral pathways, reduce unnecessary duplication, and improve handoffs between programs.

· Promote internal referrals when families may benefit from additional EOAC services or comprehensive case management.

· Help identify recurring barriers experienced by families and recommend operational improvements that make services easier to navigate.

Technical Guidance, Training, and Staff Support

· Serve as a technical resource to Community Programs staff regarding established procedures, documentation, systems, and routine program requirements.

· Provide or coordinate training for new and existing staff on program processes, documentation standards, quality expectations, systems, and procedural changes.

· Develop and maintain useful job aids, checklists, workflows, templates, and other tools that help employees perform work consistently.

· Reinforce consistent application of established program procedures across employees and service locations.

· Identify areas where employees need additional instruction or supervisory attention and communicate those needs to the Director.

· Provide operational direction without assuming the Director's responsibilities for formal supervision, evaluation, discipline, or personnel management.

Process Improvement and Operational Problem Solving

· Review recurring errors, delays, client concerns, workflow problems, and staff questions to identify opportunities for improvement.

· Recommend and implement approved changes that improve accuracy, efficiency, consistency, client experience, and compliance.

· Test whether procedural changes actually resolve the problem they were intended to address and recommend further adjustment when needed.

· Help standardize effective practices across assigned programs while preserving requirements unique to each funding source.

· Coordinate with Operations, Finance, HR, Advancement, Head Start, Weatherization, and other departments when a problem or workflow crosses departmental boundaries.

Family Stability and Strategic Initiatives

· Support implementation of EOAC's Family Stability & Economic Mobility priority, including phased universal intake, stronger referral systems, comprehensive case management, and stability and mobility pathways.

· Support the continued development of EmpowerU and comprehensive case management by helping establish consistent workflows, documentation expectations, referral practices, and reporting.

· Assist with Community Needs Assessment, Community Action Plan, Organizational Standards, Results-Oriented Management and Accountability activities, and other Community Action planning and reporting responsibilities as assigned.

· Support rural access and outreach activities and help ensure operational lessons and service data are communicated to the Director for planning.

· Coordinate routine program partnerships, outreach, or referral activities when delegated by the Director.

· Help ensure families experience EOAC as one connected organization by improving coordination among immediate assistance, case management, Weatherization referrals, and other available supports.

 

Core Competencies

· Program Operations : Understands how policies, people, workflows, systems, deadlines, and client needs come together in daily program execution.

· Technical Program Knowledge : Develops strong working knowledge of assigned funding requirements, procedures, eligibility documentation, reporting, and program systems.

· Quality and Compliance : Identifies errors and risk and ensures findings lead to correction and improved practice.

· Operational Judgment : Resolves routine issues independently, recognizes the limits of delegated authority, and escalates significant matters appropriately.

· Data and Performance : Uses reports, program data, quality reviews, and operational information to identify patterns and improve results.

· Problem Solving and Follow-Through : Moves problems from identification through resolution and verifies that solutions work in practice.

· Technical Leadership : Provides clear direction and support to coworkers without confusing technical authority with formal supervision.

· Communication and Collaboration : Communicates clearly with employees, leadership, clients, partners, and other departments.

· Client and Family Experience : Understands how operational decisions affect whether families experience services as understandable, respectful, timely, and useful.

· Organization and Reliability : Manages multiple programs, deadlines, reports, corrections, and operational priorities without losing track of important work.

 

Knowledge and Skills

· Knowledge of community assistance programs, human services, family stability, intake, case management, and related service-delivery practices. 

· Understanding of federal, state, funding-source, and agency requirements applicable to Community Programs. 

· Knowledge of quality assurance, compliance, documentation, reporting, and program monitoring practices. 

· Ability to interpret policies and procedures, apply program requirements, and exercise sound judgment within established authority. 

· Ability to analyze information, recognize problems or trends, and develop practical solutions. 

· Strong computer skills, including Microsoft Office, databases, electronic recordkeeping systems, and other program-related technology. 

· Strong communication, organization, time-management, and interpersonal skills, with the ability to manage multiple priorities, meet deadlines, and maintain accuracy and attention to detail.

 

Qualifications

· High school diploma or GED.

· Two years of experience in human services, community assistance, program operations, eligibility, case management, compliance, quality assurance, or a related field.

· Experience working with program requirements, client documentation, reporting, databases, or electronic recordkeeping systems.

· Experience coordinating multiple priorities, deadlines, or program activities.

· Ability to maintain confidentiality and handle sensitive client and program information appropriately.

· Ability to travel between EOAC locations and throughout the agency's service area as needed.

· Must successfully complete EOAC's required background and pre-employment requirements.

 

Preferred Qualifications

· Associate's or bachelor's degree in human services, social services, public administration, business, nonprofit management, or a related field.

· Experience with CEAP, LIHEAP, CSBG, Community Action, case management, or other income-based assistance or family-stability programs.

· Experience coordinating program operations, quality assurance, compliance, monitoring preparation, or staff technical support.

· Experience in a federally or state-funded nonprofit or human-services organization.

· Familiarity with Results-Oriented Management and Accountability, Community Action Organizational Standards, Community Needs Assessments, or Community Action Plans.

 

Physical Demands and Work Environment

· Ability to sit and work at a computer for extended periods of time. 

· Ability to frequently use a keyboard, telephone, and other office equipment. 

· Ability to stand, walk, bend, reach, and move throughout the office and program locations as needed. 

· Ability to occasionally lift, carry, and move office materials, files, supplies, or equipment weighing up to 20 pounds. 

· Ability to travel between EOAC locations, community events, partner meetings, and other locations as required.

 

Other Duties

This job description is not intended to list every duty, responsibility, or qualification associated with the position. The Community Programs Coordinator may be assigned additional duties by the Director of Community Programs or program leadership as needed to support Community Programs operations, and EOAC’s mission.

Compensación: $45,000.00 - $55,000.00 per year

Economic Opportunities Advancement Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At Economic Opportunities Advancement Corporation, we are committed to fostering a workplace that values individual talent, professional excellence, and opportunity for all. We recognize that a variety of skills and experiences contribute to success in this role. If you believe your abilities align with the responsibilities of this position and our mission, we encourage you to apply. We are dedicated to investing in the growth of our employees and welcome applicants who are eager to contribute to our work serving the community.

I hereby affirm that all information provided in this application is true and accurate to the best of my knowledge, and understand that any deliberate falsification, misrepresentations, or omissions of fact may be grounds for rejection of my application or dismissal from subsequent employment.

I authorize the references listed on the previous page to give you any and all information concerning my previous employment and any pertinent information they may have, personal or otherwise, and release all such parties from liability for any damage that may result from furnishing same to you.

I understand as part of the hiring process, EOAC may obtain criminal history record information on individuals it intends to employ, as required by applicable federal, state, and local laws. This includes compliance with the Fair Credit Reporting Act (FCRA) (15 U.S.C. § 1681 et seq.), and Texas Labor Code Chapter 411 (governing access to criminal history records from the Texas Department of Public Safety). By applying for this position, I consent to a background check, which may include criminal history information, as part of the employment process. EOAC does not discriminate against applicants based on criminal history unless such information is directly related to the job, as permitted by law. 

For 60 years, the Economic Opportunities Advancement Corporation, EOAC, has served children, families, and community members across the Heart of Texas.

EOAC moves families forward by connecting them to opportunities that build lasting stability. Through early learning, energy assistance, weatherization, workforce development, emergency assistance, and family support services, EOAC helps families address immediate needs while taking meaningful steps toward a stronger future.

Our work is rooted in one clear vision: Every family thriving.

As a Community Action Agency, EOAC works alongside families, partners, funders, schools, employers, and community leaders to strengthen stability, expand opportunity, and support lasting progress across the Heart of Texas.

Moving Families Forward.