Head of Operations Management (m/w/d)

Operations Supervisor

As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Serves as primary liaison between clients and facility departments as it relates to Exhibitor Services.

Assist with all aspects of operations including event coordination, equipment maintenance, engineering, event staffing, setups and changeovers, event services, fire and life safety and customer service.

Supervise operations staff. Responsibilities include interviewing, and training employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.

Train staff on all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures.

Investigate, analyze, and resolve operational problems and complaints.

Act as a liaison with tenants, contractors, and facility users as needed.

Maintain equipment and inventory.

Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility. Must possess a thorough understanding of facility's electrical, mechanical, and other systems.

typical methods and techniques for cleaning and maintaining the facility equipment; Have experience with the principles and techniques of supervision and training.

Understand and work from general instructions, specifications, blueprints, sketches, event documents and preventive maintenance schedules.

Operate a personal computer using Windows, Word, Excel or other standard office equipment.

Ensuring and following safety measures and regulations for forklift operation.

Position is routinely required to work outdoors and is exposed to the elements (heat, rain, etc.)

Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility & OSHA.

Remain flexible and adjust to situations as they occur.

Ability to work long and irregular hours that may vary due to functions and may include day, nights, evening, weekends and holidays.

Strong communications skills and the ability to read, write, and understand English, Bilingual a plus but not necessary.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.