Customer Service Supervisor

PS Seasoning – Our Craft is FlavorA third-generation strong company, we believe the best recipes are passed down from one generation to the next. From the award-winning food products we make to the customers we serve, our commitment to excellence is the foundation of everything we do.Just like the recipes we create, our team is only successful with a foundation of key ingredients: Customer Focus, Development, Family, Integrity, Teamwork, and Excellence. Since our inception in 1986, we've cultivated a culture of support, togetherness, respect, loyalty, and family values. When you join the PS team, you're part of a family—and part of our recipe for success.Position SummaryWe're looking for a passionate and experienced Customer Service Supervisor to lead and elevate every touchpoint of the customer journey—especially within our call center operations. This role is key to delivering a seamless and engaging customer experience through data-driven strategies, team leadership, and cross-functional collaboration. The ideal candidate is a proven leader with call center management expertise, a love for food, and a deep commitment to outstanding service.What You'll DoCreate and implement strategies to enhance customer satisfaction, loyalty, and efficiency.Analyze customer feedback and service data to identify trends and opportunities.Lead and mentor the customer experience team, including call center staff.Own and track KPIs such as CSAT, NPS, FCR, AHT, and service level.Develop team goals and coach for performance improvement.Work cross-functionally with product development, marketing, sales, and operations.Resolve high-impact customer issues with empathy and urgency.Implement tools, technologies, and workflows to improve service operations.Deliver reports on key customer experience metrics and drive continuous improvement.Foster a positive, food-loving, customer-first culture.Other duties as assigned by manager.What We're Looking ForBachelor's degree in Business, Marketing, Communications, or a related field.5+ years in customer service, customer experience, or contact center leadership.Proven experience managing call center operations and leading service teams.Strong grasp of KPIs and a data-driven approach to service delivery.Exceptional communication and leadership skills.Proficiency in CRM and customer service tools (e.g., Salesforce, Zendesk).Ability to work cross-functionally and influence organizational change.A true passion for food, culinary innovation, and creating unforgettable customer moments.Bonus: Advanced degree or professional certification in CX (e.g., CCXP, Six Sigma).Benefits of Working at PS SeasoningWhen you join the PS family, you'll receive:Competitive Pay • Health, Dental, Vision & Life Insurance • 401K with Company Match • Paid Holidays & Vacation • 50% Off Employee Discount • Employee Appreciation Events • Outdoor Courtyard with Putting Green • Delicious SmellsPS Seasoning is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.PS Seasoning participates in E-Verify and will verify employment eligibility for all new hires.