AUDIO VISUAL TECHNICIAN (ON CALL)

Audio Visual Technician Location: Pfizer – 875 Chesterfield Parkway, Chesterfield, MO 63017. Schedule: On‑call; shifts based on needs. Pay Range: $25.00–$40.00 per hour. Job Summary Ensures that all audio‑visual requirements requested by clients are met, interfaces with various audio visual, communication, and presentation technologies, and maintains positive customer relationships by providing timely responses to all inquiries for space or service needs. Responsibilities Review customer and meeting‑planner requests from the reservation system and provide equipment/assistance at the requested time and location. Gather information from email and phone communications and distribute it to the assigned contact. Provide problem‑escalation support and issue resolution; follow up on service challenges and work with the manager to take corrective action. Offer technical assistance for all meetings and customers that require tech services for their events. Follow SOPs for audio‑visual support, as provided by the AV Manager and Director of Technology and Operations. Perform preventative maintenance room sweeps weekly and report sweep information through the database. Change data projectors, lamps, and cabling pieces associated with all integrated systems throughout the portfolio. Review operation of equipment with customers and ensure they are comfortable with its operation. Offer assistance in operating equipment and help solve problems if customers are unsure of requirements. Educate staff and customers on the basics of all AV equipment in the facility. Maintain metrics associated with room equipment inventory and repairs/replacements completed in conference rooms. Communicate with co‑workers and service partners to ensure updated information is shared. Assist with conference‑room set‑ups, break‐downs, and other areas where assistance is needed. Keep the A/V storerooms organized and well managed. Perform other duties as assigned. Qualifications Minimum of one year of experience supporting audio visual for events. Proficient computer skills and knowledge of office technology/equipment. Excellent written and verbal communication skills. Benefits Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity, Legal Services), Choice Auto and Home Program. Full‑time positions also offer Medical, Dental, Vision, Life Insurance, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts. Eligible for paid and/or unpaid time‑off benefits in accordance with applicable federal, state, and local laws. EEO Statement Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applications are accepted on an ongoing basis. This posting is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify or change the essential functions of the job as business needs evolve. #J-18808-Ljbffr Eurest USA