Sr. Coord, Customer Service

Sr. Asst. Customer Service

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Customer Service Representative – Sheet Feeder

Must be able to work onsite at either Bedford Park, IL, Hanover Park, IL or Milwaukee, WI,

Hours are M-F 9AM-6PM

Manages sales orders from order processing through delivery and any related inquiries or issues for three manufacturing locations that operate as complex. Incumbents utilize the following to achieve results: knowledge of products and manufacturing capabilities, teamwork, effective communication, and problem-solving skills. The position requires an engaged, self-starter that works with general supervision as needed and one who maintains an ongoing commitment to increasing customer satisfaction. Standard procedures are followed to accomplish assigned tasks.

How You Will Impact Smurfit Westrock:

• Serve as a critical communication link between customers and Smurfit Westrock
• Serve as an intermediary between various departments to execute customer commitments
• Fosters Customer Relationships
• Perform data entry functions for order entry and other tasks
• Complete reports as needed
• Actively participate in appropriate project teams for operational and system improvement
• Other duties as assigned

What You Need To Succeed:

• Engaged self-starter with a proactive, customer advocate focus
• Requires a high level of attention to detail
• Strong math skills and Excel required
• Excellent written and verbal communication skills
• Teamwork and collaboration skills
• Ability to effectively multi-task, be self-managed, and manage time effectively
• Continuous improvement mindset
• Relevant work history will be strongly considered in absence of degree

Knowledge of industry and manufacturing is a plus. Knowledge of Six Sigma or lean manufacturing process as it relates to customer service is a plus.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.