Personal Trust Officer

Personal Trust Officer


GENERAL PURPOSE A Personal Trust Officer is responsible for retaining and developing relationships with clients by administering, growing, and transferring their personal assets. The position demands the highest of professional and ethical standards and a willingness and ability to serve as a trusted advisor to GreatBanc's clients and as a resource and partner to clients' legal and financial professionals. ESSENTIAL DUTIES AND RESPONSIBILITIES Trust Administration

1. Effectively administer fiduciary accounts including trusts, estates, and guardianships. Coordinate with Senior Vice President to analyze and interpret legal instruments and apply sound fiduciary judgement.
2. Complete administrative reviews for each client assigned. The review update consists of the following: Pre-Acceptance, Post Acceptance, Annual Administrative Review Form, BSA Review Form, Stale Price Report, and the Outstanding Check Report.
3. Prepare and/or review annual court accountings for assigned accounts that require them.
4. Manage real estate held in trust, guardianship, or estate accounts. Includes tracking annual inspection, appraisals, real estate taxes, insurance, coordinating the winterizing of any vacant properties and any other maintenance or repairs.
5. Ensure retention of business by fulfilling GreatBanc's fiduciary responsibilities and delivery of outstanding client service.

Fiduciary Expertise

1. Identify and, in cooperation with appropriate internal and third-party resources, resolve any account-related issues.
2. Assist clients' legal and financial professionals in the development and execution of financial and estate plans. Coordinate tax preparation by working with accounting professionals.
3. Participate in the monthly ARC meeting, Discretionary Distribution Meeting and the Pre-Acceptance meeting.

Compliance

1. Assure all accounts are handled in strictest confidence and in compliance with all legal and regulatory requirements as well as internal policies and procedures.
2. Assume accountability for all delegated functions.
3. As needed, elevate issues involving potential liability to GreatBanc or its clients to Senior Vice President.

Managing Client Experience

1. Maintain client relationships in a manner consistent with GreatBanc's Client Experience Commitment by proactively identifying and resolving issues and as warranted, by consulting with clients' attorneys and related professionals.
2. Retain and expand existing client relationships.

EDUCATION/EXPERIENCE

• Bachelor's degree in Finance or related field.
• 3+ years' experience in personal trust administration or equivalent.
• Participate in professional development as needed.

SKILLS/ABILITIES

• Ability to multi-task, prioritize, organize workload, and meet deadlines.
• Working knowledge of investments and investment management.
• Exceptional ability to communicate clearly and consistently, both verbally and in writing.
• Strong problem solving skills and ability to succeed in a team environment.
• Proficiency in Microsoft Office software and Adobe.
• Familiarity with trust accounting systems.
• Familiarity with Salesforce or a CRM

BENEFITS

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• Employee Stock Ownership Plan

As an employee-owned company, GreatBanc Trust Company is proud to offer all team members the opportunity to share in the success and growth of the organization. Employee ownership fosters a culture of collaboration, accountability, and long-term commitment, where you directly impact the company's performance and your own financial future.

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