Director of Admissions

Citadel At Casa Scalabrini is seeking a Director of Admissions to join their team! The Director of Admissions will welcome incoming guests and assist prospective guests, families, and referring agencies into the facilities following the service expectations. This role will focus on internal sales and provide information on the facilities and existing programs by initiating dialogue and maintaining positive relationships with potential guests and current referral sources. The Director of Admissions will work closely with the Business Development Team to drive sales strategies designed to increase and sustain patient/resident admissions in the area of rehabilitation and long-term care. Director of Admissions Duties and Responsibilities: Responsible for informing guests of their responsibilities and rights upon admission and ensures that their Admission Agreement is executed within 48 hours of admission. Prior to admission, ensures that all pre-admission requirements have been met and applicable documentation is completed and secured. Partners with the Administrator and Director of Nursing to coordinate clinically and financially appropriate admissions into the facility. Responds to all admission and re-admission inquires (phone calls/texts, faxes, emails, tours, etc.) and coordinates with others when referral is made, or placement is requested. Maintains relationship as liaison between the facility and regional teams for all necessary patient referral and admission information as needed (i.e. clinical/financial/managed care process or information). Communicates with internal team regarding special patient needs, including medical equipment, physician/case manager objectives, discharge plans, etc. Works with resident/responsible party to obtain any missing pre-admission documents and inputs into PCC which may include insurance cards or policy information, POA or guardianship paperwork, missing demographic information or emergency contacts. Generates courtesy letter with coverage determination financial responsibilities. Meets with patient and/or responsible party to review this letter, payer terms and expectations, share of cost responsibilities and expectations. Initiates Medicaid Pending Process, when required. Ensures that OBRA/PASSR is received for all admissions. Maintains the Manual Daily Census Tracking Report and reconciles with the Business Office Manager to ensure census numbers are balanced and correct. Communicates with internal staff, operations and Business Development Teams to ensure accuracy of information relating to bed availability and maintains the bed roster including planned discharges, room changes, transfers and isolations. Works with others to ensure proper room readiness prior to the guest arrival. Verifies that all required DME is ordered and/or in place for patient admissions. Ensures the facility is always tour ready, provides clients (prospective guests and their families and referral sources) with The facility specific information and offers appointments for a tour and trains back up associates on the facility tours utilizing the certified admissions experience training. Records all tours that are conducted, as required. Participates in marketing efforts with community, families and hospital staff. Performs other duties, as assigned. Director of Admissions Skills and Abilities: Ability to manage and supervise nursing staff. Ability to make independent decisions. Ability to read, write, speak and understand English. Meets all health requirements, as required by law. Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers and other facility staff. High level of PC literacy preferred (Microsoft Office Suite: MS Word, MS Access, MS Excel, E-Mail, Outlook, Internet Explorer). Team oriented and cooperative. Director of Admissions Education and Experience: Bachelor’s degree or equivalent, preferred. At least 2 to 3 years prior skilled nursing facility admissions experience. Physical Requirements: Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required. Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required. Citadel Healthcare Full-Time Benefits: Daily Pay & Competitive Compensation 401(k) with company match Medical Insurance Dental, Vision, and Disability insurance Employee Assistance Program (EAP) Employee Discount Program Innovative Training Programs Opportunity for Growth and Advancement Paid Time Off And much more! Why Citadel? At Citadel, it’s personal. We’re more than a workplace. We’re a community of caregivers, leaders, and changemakers who show up every day with heart and purpose. Whether you’re at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Citadel, you’re not just building a career. You’re becoming part of something bigger. We’ve been honored as a Certified Great Place to Work for three years in a row and named one of Fortune’s Best Workplaces in Aging Services, but the real reward is the difference we make together. Our people are the heart of our mission, and we invest in you with mentorship, growth opportunities, and a culture that sees you, supports you, and celebrates your impact. Citadel Healthcare has a long and successful history of providing long and short-term skilled nursing care. At Citadel, we are committed to personalized, integrated care that factors in the total well-being of every guest and their family members, and that does not just meet, but exceeds, their expectations. As part of this empathetic, respectful culture of care, we are dedicated to meeting individual preferences and needs in order to help each guest feel at home and achieve an optimal health outcome- our number one goal. Citadel Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act. #J-18808-Ljbffr