Sales Support Specialist

Solutions Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

We are seeking a dynamic and resourceful Solutions Specialist to support our Merchant Sales Support Team in delivering exceptional service and closing deals efficiently. This role is not a sales position, but is critical to the success of the sales and support processes, acting as a trusted advisor and problem-solver for both Inside and Outside Sales Teams and prospective clients, with both presale and ongoing support.

The ideal candidate thrives in a fast-paced environment, is a master multi-tasker, and has a deep understanding of payment technologies, implementation processes, and service capabilities. A typical day in this role involves fielding calls from Merchant Sales Reps and resolving a variety of pre and post-sale inquiries to keep deals moving quickly and seamlessly. You'll address questions related to supported products, pricing, system navigation, and required documentation often managing multiple complex issues at once. The work blends phone support, data validation, and coordination with supporting teams to ensure successful onboarding and ongoing support of merchant accounts. Every question answered could mean the difference between winning a deal or losing a customerso precision, urgency, communication, and relationship-building are keys to success in this role.

You will report to a Sales Support Supervisor, but you will work closely with Merchant Sales Representatives and the Operational Support teams on a day-to-day basis.

Key Responsibilities:

• Sales Support & Enablement
• Partner closely with Merchant Sales Representatives to provide timely, accurate answers to solution-related questions.
• Assist in the preparation of proposals, presentations, and solution documentation.
• Support deal closure by ensuring all technical and operational questions are addressed.
• Assist with ongoing post boarding support: Merchant installs, system navigation, account maintenance, reconciliation, etc.
• Solution Implementation & Problem Solving
• Guide sales reps through questions related to merchant onboarding and implementation processes.
• Troubleshoot issues related to payment platforms, integrations, and service configurations.
• Collaborate with internal teams (Product, Tech, Operations) to resolve complex problems.
• Process & Technology Expertise
• Maintain deep knowledge of payment solutions, APIs, POS systems, gateways, and service offerings.
• Translate technical capabilities into clear, customer-friendly explanations.
• Customer Experience & Relationship Building
• Foster ongoing trust with the sales team by being responsive, knowledgeable, and solution oriented.
• Serve as a liaison between sales team, merchants and internal teams to ensure smooth communication and execution.
• Operational Excellence
• Manage multiple priorities and requests simultaneously with speed and accuracy.
• Continuously improve internal processes and documentation to enhance team efficiency.

Qualifications:

• 1-3 years of experience in payments, fintech, merchant services, or related fields.
• Strong understanding of payment processing technologies and merchant onboarding.
• Excellent communication and interpersonal skills.
• Proven ability to work under pressure and manage competing priorities.
• Detail-oriented with strong problem-solving skills.
• Experience with CRM systems, ticketing tools, and collaboration platforms.
• Ability to articulate directions to various audiences, especially in challenging situations.
• Associate's degree preferred; equivalent professional experience will also be considered

Preferred Skills:

• Meticulous detail oriented and organized
• Motivated self-starter
• Familiarity with APIs, payment gateways, and POS integrations.
• Experience supporting sales teams in a B2B environment.
• Translation of technical concepts into business value.
• Handling of sensitive customer issues confidentially, while maintaining the professional Customer Support image desired by Global Payments.