Director of Student Accounts

Director of Student Accounts

The Director of Student Accounts is responsible for the efficient and effective organization and operation of all functions related to tuition and fee billing, collection, deposit, disbursement, and record maintenance. Provide superior service to students, employees, and other customers. Establish policies and procedures to ensure financial resources and operations are utilized prudently and in compliance with pertinent external financial regulations. The Director of Student Accounts will report to the Chief Finance Officer and Senior Vice President of Finance and Administration.

Interested candidates should submit a resume and cover letter. Position will remain open until filled.

Major Duties & Responsibilities

• Responsible for management of staff including supervising, training, recruitment and selection, performance management and other employee related transactions.
• Responsible for maintaining accurate information and reconciling student related account information including but not limited to fees, dates, detail codes, student accounts receivable and allowances, bad debt, collections awaiting distribution and other information required to process accurate student financial transactions.
• Manages the refund process for financial aid refunds including managing system and refunds from dropped courses.
• Review and approve correction forms for student accounts and review clerical reconciliations.
• Responsible for addressing or directing student inquiries and concerns.
• Oversees the daily computer processes and feeds for student transactions.
• Manages the third-party charges and authorizations including but not limited to processing of fee waivers, exemptions posting to the student account, submitting payments requests, and communicating to stakeholders.
• Oversees the process for class enrollment purges to drop students for non-payment to ensure accurate class rolls.
• Responsible for departmental compliance with all applicable rules, regulations, and policies pertaining to student transactions, depositing of funds, and use of credit card machines; prepares documents and regulatory information for auditors.
• Assists with year-end financial statement preparation and prepares a variety of monthly, quarterly, annual, and other periodic financial reports.
• Responsible for the updating and accuracy of Office of Student Accounts information in documents such as the catalog, website, and other printed or online sources.
• Maintains confidentiality of information and works in accordance with FERPA guidelines on the disclosure of information.
• Participates in the preparation and issuance of the annual 1098T's tax forms.
• Complete Departmental Continuous Improvement Plans for the Office of Student Account functions in line with the College's Strategic Plan, including implementation of online billing/payment system.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Demonstrated communication skills including verbal, written and listening skills
• Demonstrated supervisory skills including prioritizing workload and meeting deadlines
• Demonstrated relationship management skills including interpersonal and customer service skills; ability to interact comfortably and confidently with all levels of stakeholders
• Demonstrated computer skills including MS office and database systems
• Demonstrated ability to troubleshoot, recognize and solve problems effectively, exercise good judgment in evaluating situations and making decisions
• Demonstrated knowledge of principles and procedures of financial record keeping and reporting
• Detail oriented with superior organizational and time management skills, ability to complete multiple projects simultaneously
• Ability to maintain confidentiality of records and information

Education and Experience

• Bachelor's degree with a major in accounting or related business degree. Master's degree in Business, Finance, or Accounting preferred
• Five (5) years-experience including accounts receivable management, customer service, managing cashiering and online payment systems and accounting
• Experience in higher education student account or governmental accounting or auditing preferred
• Demonstrated supervisory experience

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. Please note that this posting is not all-inclusive of the job responsibilities or qualifications of the position. The essential functions of the job may or may not have been fully described for purposes of ADA reasonable accommodation. All accommodation requests will be reviewed and evaluated on a case-by-case basis.

Work Environment

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions.

Additional Information

This position is based in Albany, NY. The duties and responsibilities of this particular role require the need for consistent, in-person collaboration and/or interaction with our community, requiring all work to be performed full-time on-site. Standard work hours are from 8:30 AM – 4:30 PM EST, Monday through Friday. Additional details pertaining to this position will be discussed during the interview process.

Benefits

Albany College of Pharmacy and Health Sciences (ACPHS) offers a comprehensive benefits package for full-time employees including medical, dental and vision benefits, free life insurance and disability programs, tuition assistance programs, retirement plan with employer match and contribution, and generous time off including 20 paid holidays plus paid sick and vacation time. Additional perks include wellness rewards, free gym access, free parking, identity theft protection and many others. Please note, benefits and benefits eligibility can vary by position, and exclusions may apply for some roles.

ACPHS is an Equal Opportunity Employer and does not discriminate against any protected class of job applicant or employee in our hiring and employment practices.