Medical Front Office/ Phone Scheduler

Job Description

Job Description

About GROW Pediatrics:

We are a family-centered pediatric primary care office located in Austin. Our tight-knit team is comprised of friendly people who share a passion for quality healthcare. We are an inclusive, supportive, and friendly workplace, and a women-owned business.

Success at our practice comes from teamwork, dependability, reliability, follow-through, attentiveness, and critical thinking. Each member of our team contributes directly to our growth and success. We recognize that our employees are our greatest asset, and we are committed to being a great place to work. When our staff thrive, so does our patients’ experience in our office. We are also dedicated to providing the best care possible to our pediatric patients and their families.

We're currently looking for front office team members who will primarily answer incoming calls, route them accordingly, and schedule appointments. The ideal candidate will get to know our patients and their families, and bond with the rest of our practice over the mutual love of taking care of the little humans in Austin. We pride ourselves in providing the absolute best in pediatric care, and like to have fun while doing it.

Our ideal candidate will be reliable, flexible, and able to multitask- all with the highest level of professionalism while handling calls. We are looking for true front office superheroes!

Primary Job Responsibilities:

• Answer multi-line phone
• Schedule patient appointments
• Collect patient payments when needed
• Keep patient demographics in EMR up to date
• Learn all aspects of Front Office (check-in, insurance eligibility, etc.) and be willing to contribute coverage for other team members if needed
• Assist the Front Office Manager, Practice Administrator, Physicians, and other staff as needed
• Establish and maintain effective working relationships with providers, staff, and management.

The Person:

• Front desk medical office experience; at least three years
• Friendly personality
• Team player
• Punctual and reliable
• MUST love working with children and parents

Skills:

• Ability to handle a busy phone system
• Good communicator; professional and friendly demeanor
• Strong organizational skills
• Strong interpersonal skills
• Knowledge of medical terminology; pediatrics a plus!
• Familiarity with EMR software
• Knowledge of health insurance
• Experience with Microsoft Office programs (Outlook, Excel, Word)

Education:

• High school diploma
• College preferred

Salary is experience-based.

Please do not apply if you feel you do not meet the requirements listed above. Thank you !

Job Types: Full time

Benefits:

• 401(k) matching
• AD&D insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:

Staff members are expected to provide proof of Covid-19 vaccination

We are a family-centered pediatric primary care office located in Austin. Our tight-knit team is comprised of friendly people who share a passion for quality healthcare. We are an inclusive, supportive, and friendly workplace, and a women-owned business.

Company Description

We are a family-centered pediatric primary care office located in Austin. Our tight-knit team is comprised of friendly people who share a passion for quality healthcare. We are an inclusive, supportive, and friendly workplace, and a women-owned business.