Analyst, Customer Performance (BRAM Investigator)

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryAnalyst, Customer Performance (BRAM Investigator)OverviewMastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe.Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data.Role• Preserve the integrity of the Mastercard brand by ensuring customer performance with Mastercard Rules and Standards• Conduct investigations to support Mastercard performance programs related to illegal activity and violation of Mastercard Standards• Investigate and resolve inquiries from across the business and recommend solutions related to potential rule violations• Must be able to independently identify performance issues, develop a resolution process and coordinate with relevant group or groups which may be impacted• Must be able to think “outside the box” and offer the most efficient and practical solution• Analyze fraud trends and establish/leverage relationships with key stakeholders to develop actions plans to resolve• Assist with training and support to internal/external stakeholders and customers to increase awareness of Mastercard Rules and Standards• Develop and assimilate new processes to enhance performance program initiativesAll About You• Knowledge of electronic payment processing; experience in risk management disciplines• Experience in conducting investigations, ability to clearly document and articulate findings (storytelling), acuity to uncover fine details, strong intuition and emotional intelligence• Strong attention to detail, highly organized, critical thinker able to multitask and follow multi step processes. Must be self-motivated, able to work independently in developing and mapping out solutions, and manage time effectively• Experience, confidence and high level of tact and integrity due to the frequency of communicating with high-level internal and external contacts, as well as, regular exposure to confidential data• Superior written and verbal communication skills. Robust data analytics and problem solving skills• Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and AccessMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.Pay RangesPurchase, New York: $78,000 - $129,000 USDJob SummaryJob number: R-280588Date posted : 2026-07-13Profession: Customer SuccessEmployment type: Full time