Epic Analyst - Ambulatory

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Avesta Computer Services Senior Recruitment Specialist at Avesta Computer Services | Expertise in IT, Non-IT Talent Acquisition Client - A leading nonprofit healthcare system delivering innovative, patient-centered care through advanced clinical technology. Title - Epic Analyst - Ambulatory Location : Stamford, CT and also from the quad state region.. NJ, NY, CT, RI Position Type: Full-Time/Permanent Schedule: 2 Days a Week Onsite Job Summary:

• The Senior EHR Analyst acts as a business liaison to assigned departments within Client to ensure that Healthcare Information System (HIS) applications function as intended.
• They play a key role in researching and resolving software problems as part of daily operational support.
• The Senior System Analyst works in conjunction with the Team Lead, and other team members with the design and implementation of new HIS solutions, performing training, creating and reviewing documentation; operation and support of assigned HIS applications, databases, interfaces and reports.
• Duties also include performing necessary maintenance to further advance HIS applications; the planning, leading implementation, testing, updating documentation and training on applications; and act as 2nd/3rd level support unplanned downtime and issues escalated through the Service Desk.

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

• Acts as a business liaison for assigned departments within the health system to ensure that issues are uncovered and recognized before they become critical problems.
• The Senior EHR Analyst not only understands core system processes / interdependencies for these departments, but trains co-workers and aids in the research of reported issues and the implementation of resolutions.
• Serves on interdisciplinary/hospital committees representing IS in driving the use and application of the electronic solutions
• Identify and resolve workflow issues – propose new workflows to optimize electronic solutions
• Ability to independently troubleshoot and resolve complex business issues and provides systems solutions that improve business operations.
• The Senior EHR Analyst will multi-task across numerous applications.
• Provides ongoing maintenance and advancement of assigned HIS applications, databases, interfaces and reports through effective implementation of solutions, which support the user and application needs of the organization.
• In this capacity, the Senior EHR Analyst is responsible for implementation, testing, training, documentation and ongoing operational efforts of the HIS application software.
• Works effectively as part of a team in resolving issues escalated through the Service Desk in a timely manner.
• Investigates, tests, solves problems with HIS application software, databases, interfaces and reports.
• Provides high level of customer service and appropriate coverage off-hours for critical problems ensuring Service Level Agreements are met.
• Actively participates in the process of identifying service issues with the outsourced Help Desk and recommending solutions.
• Plan, Design, and Implement assigned applications on schedule while assisting the Lead Analysts with the promotion / acceptance of process workflow redesign.
• This effort includes software evaluation, project management, process change, application training, dictionary build, application testing, integration testing, data conversion and production support.
• Assume responsibility for application related project efforts by coordinating with IS and other departments as necessary to ensure proper communication and execution.
• This includes design and architecture definition as appropriate, project planning, change management coordination, vendor integration and coordination, user / department communication / notification, etc.
• Active participant of Information Service's PMO responsible for ensuring each project is managed following the standard IS methodologies.
• Additionally, shares in the responsibility for the maintenance of standard project methodologies and procedures.
• Performs other related duties as assigned or requested to maintain a high level of service.
• Completes required continuous training and education, including department specific requirements.
• Demonstrates professional work behavior by following Service Standards and Success factors.
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.

QUALIFICATIONS/REQUIREMENTS:

• Bachelor's degree or equivalent technical training is required.
• Minimum 3 years' experience with appropriate clinical or financial HIS applications support is required.
• Strong, demonstrable experience implementing and supporting HIS applications within a hospital / health system is also required.
• Experience with Epic applications strongly preferred.
• Must have software Module Certification or able to obtain within six (6) months of employment.
• Ability to work within a team environment.
• Excellent analytical, problem solving, written and verbal communications skills.

Demonstrates:

• Expertise with healthcare business processes and associated HIS application software necessary to support those processes within an integrated delivery system.
• Expertise in HIS application migration planning, design and implementation.
• Ability to lead multi-disciplinary teams in the execution complex projects
• Knowledge in installation and maintenance of HIS application software.
• Experienced with vendors of services and products relevant to application service environments.
• Proficiency in the MS Office Suite and competency with Microsoft Visio or Microsoft Project.
• Effective documentation skills are essential.

Ability To:

• Analyze and resolve HIS application software, interface and report issues.
• Interact professionally with client community and be committed, helpful, responsive and effective in supporting healthcare applications and activities.
• Ensure the integrity of all Client information and maintain confidentiality of all hospital, employee, and patient information.
• Participate on special projects as assigned.
• Provide administrative reports as required, both periodic updates on activities and project status, as well as special reports in response to user or management inquiry.
• Research means of maintaining system capacity and performance while reducing cost.
• Further the Mission and Philosophy of Client by treating all daily contacts with respect, courtesy and patience.

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