Manager, Process Manager- Dealer Management

Manager, Process Manager- Dealer Management As a Manager of Process Management, you will work with a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy‐in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. Key Responsibilities Creating and validating processes Designing and producing metrics used to measure efficiency and effectiveness Driving process improvements aligned with desired customer outcomes Analyzing, identifying, and correcting data issues with systems used or owned by a department Analyzing, identifying, and partnering to remediate risks within assigned process, including upstream and downstream impact identification Providing subject matter expertise on processes when representing the department in projects and other meetings, including presenting and sending status updates to Senior Leaders Managing and leading a team of associates Basic Qualifications High School Diploma, GED or equivalent certification At least 5 years experience in Process Management or Project Management At least 3 years experience in People Management Preferred Qualifications Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources, or Economics Lean certification or Six Sigma certification 6+ years of experience in Process Management 6+ years of experience in Project Management 5+ years of experience in Relationship Management Compensation Minimum and maximum full‑time annual salaries for this role are listed by location. Plano, TX: $122,100 - $139,400. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. #J-18808-Ljbffr Capital One