Logistics Coordinator

divh2Logistics Coordinator/h2pWe are among the top logistics companies in the United States, focusing on freight management, warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and other services. Our comprehensive logistics solutions enable us to assist partners in lowering warehousing and transportation expenses effectively./ppThis role is meant to facilitate communication with vendors and customers, ensuring timely deliveries to meet customer requirements. The position will report directly to the Manager./ph3Responsibilities:/h3pstrongOperations:/strong/pulliSchedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software. Communicates all pertinent data (customers locations, type of pickup, scanning requirements, temperature requirements, etc.) to vendors at the time of dispatch./liliReceive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management./liliServe as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards./liliManage contact with vendors to ensure all routes are covered, as needed./liliDetermine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns./liliCommunicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, etc.) as required by Capstone Logistics customers./liliResolve vendor problems or grievances and refer to vendor management, if further assistance is needed./liliEvaluate importance of incoming telephone calls and prioritize accordingly./liliProvide support to the customer service team, on an as needed basis or during peak season./liliEnsure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed./liliMakes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customers service expectations./liliMaintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared./li/ulpstrongCustomer Service:/strong/pulliProvide excellent customer service by ensuring timely and efficient courier service for customers, according to route schedules and On Demand requests./liliConfer with customers or supervising personnel, in order to address questions, problems, complaints, and requests for service./liliKeep customers notified of changes with route schedules and or on demand delays./li/ulpstrongRequirements:/strong/pulliExcellent verbal communication and problem solving skills/liliComputer skills including Microsoft Word, Outlook, Excel, etc./liliInterpersonal skills; ability to foster teamwork and motivate/coach others./liliAccurately and quickly able to read maps/li/ul/div