Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2024 and currently lead a growing team of two. Before becoming an agent, I spent several years as a State Farm team member and later managed another agent's office. Those experiences gave me a strong foundation in leadership, customer service, and developing a successful team.

Giving back to the community is one of my greatest passions. I'm actively involved with the Carbondale Chamber of Commerce and serve in a leadership role at New Creation Church. Our agency proudly supports organizations including the Redstone Art Foundation, Two Rivers Community School, New Creation Preschool, Girl Scouts, Boy Scouts, Legacy Dance Company, Carbondale Clay Center, and Grizzly Hockey.

Our agency offers PTO, paid holidays, disability and life insurance, prenatal leave, a monthly health stipend, and licensing reimbursement. We're committed to supporting our team while creating opportunities for long-term success.

Our culture is built on honesty, positivity, and accountability. I'm looking for someone who is motivated, self-disciplined, reliable, and eager to grow. This is an in-office position, so candidates must be able to commute to our Carbondale office. If you're looking to join a growing agency with a supportive team, we'd love to meet you.

ROLE DESCRIPTION:
As an Account Representative for Hailie Mickley - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.