Operations Project Manager

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Job Summary

A mission-focused nonprofit with nationwide government service contracts is seeking an Operations Project Manager to lead cross-functional projects that enhance operational performance and align with evolving industry best practices. This role partners with contract site leaders and operations teams to plan and execute initiatives such as process improvements, operational audits, system upgrades, cost-reduction efforts, new procedures, and contract startups. The Operations Project Manager provides comprehensive project oversight, including planning, scheduling, process mapping, stakeholder communication, and coordination between operations and corporate leadership. Additionally, the role serves as a key liaison for business development efforts, supporting proposal development and translating strategic objectives into effective operational solutions and execution.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Lead Operational Project Planning, Execution, and Oversight

• Lead and support operational projects across federal contracts, including new contract startups, operational improvements, and implementation of corporate initiatives.

• Ensure projects are completed on time, within budget, and aligned with operational, compliance, financial, and performance objectives.

• Track project performance, maintain project schedules, and provide status reports to leadership.

• Develop project plans, workflows, and implementation strategies that support organizational goals and contract requirements.

• Drive Process Improvement and Operational Excellence

• Identify opportunities to improve efficiency, productivity, quality, and consistency across business functions.

• Analyze workflows, eliminate operational inefficiencies, and implement process improvements.

• Develop and standardize project management tools, documentation, templates, and operating procedures.

• Support continuous improvement, digital transformation, automation, and process reengineering initiatives across the organization.

• Serve as Strategic Liaison and Cross-Functional Partner

• Act as the primary link between strategic objectives and operational execution.

• Collaborate with Operations, Business Development, Human Resources, Finance, and other departments to achieve organizational goals.

• Serve as the lead liaison between Operations and Business Development during proposal development and new business pursuits.

• Facilitate communication between executive leadership and operational teams to ensure alignment and accountability.

• Monitor Performance, Risk, and Compliance

• Establish, analyze, and report on operational performance metrics, KPIs, and return on investment (ROI).

• Anticipate operational risks and develop mitigation and business continuity plans.

• Manage organizational and project-related change initiatives through effective communication, training, and stakeholder engagement.

• Ensure projects and operations comply with contractual requirements, regulatory standards, and internal policies.

• Conduct Quality Assurance and Operational Audits

• Perform operational audits and quality reviews to verify contract compliance and service delivery effectiveness.

• Evaluate operational performance against established standards, best practices, and organizational objectives.

• Support compliance frameworks and quality management initiatives as applicable.

• Ensure operational priorities related to efficiency, quality, compliance, and cost control are consistently achieved.

Additional Responsibilities

• Participate in and support SSI’s Communities of Practice initiatives to promote enterprise-wide best practices.

• Maintain and manage the organization's operational library of tools, templates, processes, documentation, SME biographies, and proposal resources.

• Support development of technical solutions and operational content for new business proposals and contract opportunities.

• Introduce and implement digital tools and automation solutions that enhance operational effectiveness.

• Prepare dashboards, executive reports, and presentations for senior leadership.

• Align operational initiatives with organizational and line-of-business goals and performance measures.

• Support implementation of compliance programs and standards such as ISO, CIMS, LEED, or other applicable frameworks.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor’s degree in Business Administration, Operations Management, Engineering, Communications, or a related field; or an equivalent combination of education and experience required.

• Minimum of seven (7) years of project management experience in a business, government, military, or related operational environment required.

• Project Management Professional (PMP) certification, or willingness to obtain certification within 24 months of hire required.

• Lean Six Sigma certification (Green Belt, Black Belt, or equivalent) strongly preferred.

• Experience supporting government contracting, federal programs, or military operations strongly preferred.

• Experience supporting technical proposal development, business development activities, or government contracting operations preferred.

• Experience with process automation, digital transformation, and operational efficiency initiatives preferred.

Knowledge, Skills, and Abilities

• Knowledge of project management principles, methodologies, and tools, including project planning, scheduling, resource management, and project execution.

• Ability to lead cross-functional projects and coordinate activities among multiple departments, stakeholders, and organizational levels.

• Strong analytical and problem-solving skills with the ability to evaluate complex operational challenges and implement effective solutions.

• Ability to drive projects from concept through implementation while achieving strategic, operational, and performance objectives.

• Skill in process mapping, workflow analysis, and process improvement methodologies to enhance efficiency, quality, and service delivery.

• Advanced proficiency in data analytics, performance measurement, and the use of metrics, dashboards, and reporting tools to support decision-making.

• Advnaced proficiency in using project management and collaboration tools such as Microsoft Teams, Smartsheet, Microsoft Project, and Visio.

• Ability to establish, monitor, and evaluate key performance indicators (KPIs) and project outcomes.

• Knowledge of organizational change management principles and experience supporting operational improvement initiatives.

• Strong leadership and influencing skills, including the ability to guide teams and drive results without direct supervisory authority.

• Excellent verbal and written communication skills, including the ability to facilitate meetings, prepare reports, document processes, and present information to leadership and stakeholders.

• Strong collaboration and relationship-building skills with the ability to effectively partner with operational teams, executive leadership, and corporate support functions.

• Knowledge of ERP, CRM, and other business systems used for operational data management, reporting, and business process automation.

• Ability to develop operational solutions, implementation strategies, and technical approaches to support business objectives.

• Ability to exercise sound judgment, maintain confidentiality, and make informed decisions based on data, risk assessment, and organizational priorities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is primarily performed in an office or professional work environment and requires the ability to sit, stand, walk, and use standard office equipment for extended periods. The employee must be able to communicate effectively in person and through virtual platforms, review documents, and operate a computer and other office technology. Occasional travel may be required to contract sites, meetings, conferences, or training events.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information