Field Service Technician III

Job Description

Job Description

J ob Title: Field Service Technician III

Job Description:

Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day.

Trystar’s team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Field Service Technician II , you will be a senior technical leader responsible for complex field operations, major commissioning activities, and mentoring the service organization. This role will work directly with customers and installers in the field and provide various field service activities for Trystar’s offerings from commissioning, planned maintenance, equipment upgrades, troubleshooting, and repair.

We are looking for people who believe in our guiding principles and values of:

• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity – We’re honest, transparent, and committed to doing what’s right.
• Customer focus – We have relentless focus on our customers and their success.
• Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change – We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to:

• Serve as person-in-charge for large-scale commissioning, startup, and complex retrofit projects
• Lead troubleshooting and work on and maintain high, medium, and low voltage systems
• Service, maintain, repair, assemble, troubleshoot and commission electrical apparatus and protective devices
• Perform advanced diagnostics and root cause analysis
• Analyze test data and produce detailed technical reports
• Lead multi-resource service projects and coordinate field activities
• Train and mentor Level 1 and Level 2 technicians
• Support engineering with field data, system validation, and continuous improvement efforts
• Operate various types of electrical test equipment, analyze test data and compile technical reports
• Manage critical customer interactions and high-visibility service events
• Ensure compliance with safety standards and operational procedures
• Assist engineers in data collection, completion of power system studies, site inspections, equipment design, project scope development
• Maintain positive client relationships through on-site interactions

Scope and Autonomy:

• Full ownership of complex and high-risk field service activities
• Leads teams and multi-day service projects
• Acts as escalation point for technical decision-making

Job Requirements:

• Expert-level troubleshooting across electrical systems
• Deep understanding of power systems and testing methodologies
• Strong leadership and mentoring capabilities
• Advanced analytical and problem-solving skills
• Ability to interpret complex schematics and specifications
• Proficiency with electrical testing equipment
• Must be a team player, willing to work with others in a fast-paced environment
• Intermediate/advanced computer skills
• Excellent communication, problem solving, and organizational skills
• 4+ years of field service or equivalent experience
• Electrical Apprentice, Electrical Journeyman, CET, EIT, ASCT required