Customer Telesales Support Agent

Are you enthusiastic about delivering exceptional service and working with the elderly? Come join the S&A Group team in Vestavia Hills, AL, US, where we highly value commitment and excellence. As a Customer Telesales Support Agent, you will have a crucial role in ensuring the clients receive top-tier service. Showcase your problem-solving abilities and assist customers with their benefit requests to create a positive experience in every interaction. We offer competitive earnings between $50,000 to $65,000 at S&A Group, providing a fulfilling career path for individuals dedicated to delivering exceptional customer service. What You'll Love about the Job: • Purpose-Driven Work: Help improve the lives of elderly clients every day by guiding them through important benefit decisions with care and compassion. • Stability & Growth: Join a well-established team with room to grow, develop new skills, and move up within the company. • Supportive Environment: Be part of a respectful and encouraging workplace where your ideas are valued, and your contributions make a difference. • Comprehensive Training: Get the tools and knowledge you need to succeed through hands-on training and ongoing coaching. • Recognition & Reward: Hard work doesn’t go unnoticed—outstanding performance is recognized and rewarded regularly. Responsibilities: • Engage with clients over the phone to understand their insurance needs and provide tailored solutions. • Guide clients through benefit options with empathy, ensuring they feel supported and informed. • Collaborate with team members to share insights and strategies that enhance customer satisfaction. • Maintain accurate records of client interactions and transactions to ensure seamless follow-up and service continuity. • Proactively identify opportunities to improve processes and contribute to team efficiency. • Stay informed about industry trends and product updates to offer clients the most current advice. • Handle customer inquiries and resolve issues promptly, turning challenges into positive experiences for clients. Qualifications: • Experience in customer service or telesales, preferably within the insurance industry. • Ability to communicate clearly and empathetically over the phone, ensuring clients feel heard and understood. • Proven track record of meeting or exceeding sales targets in a customer-focused environment. • Strong problem-solving skills to address client inquiries and resolve issues efficiently. • Familiarity with customer support software for maintaining accurate client records and facilitating seamless follow-up. • Ability to work collaboratively with team members to enhance customer satisfaction and drive team success. • Proactive approach to identifying process improvements and contributing to team efficiency and innovation. Compensation: $50,000 - $65,000

• Engage with clients over the phone to understand their insurance needs and provide tailored solutions. • Guide clients through benefit options with empathy, ensuring they feel supported and informed. • Collaborate with team members to share insights and strategies that enhance customer satisfaction. • Maintain accurate records of client interactions and transactions to ensure seamless follow-up and service continuity. • Proactively identify opportunities to improve processes and contribute to team efficiency. • Stay informed about industry trends and product updates to offer clients the most current advice. • Handle customer inquiries and resolve issues promptly, turning challenges into positive experiences for clients.

Compensation:
$50,000-$65,000 per year