RN Acute Care Transition

Acute Care Transition Team Registered NurseLocation: White Plains, New YorkWork Shift: DayWork Days: MON-FRI, OCCASIONAL WEEKENDSScheduled Hours: 8 AM-6:30 PMPay Rate/Range: $106,000 - $130,000As a key member of the Acute Care Transition Team (ACTT), the Registered Nurse (RN) will work with the other team members to bridge the divide from the outpatient setting to the hospital as well as from hospital to home. The ACTT RN will support the acute care staff that has recently rendered care, our patients, and their family members as they navigate the healthcare system at White Plains Hospital (WPH) and our affiliates. The ACTT RN will help to facilitate two-way communication between the acute clinical setting and the home environment and includes encounters from the emergency department, inpatient setting, observation, labor & delivery, and/or ambulatory surgery.Some examples of the team's responsibilities will include but not be limited to:Diagnosis managementMedication managementAccess to care, care linkages and community resourcesOutpatient follow-up coordination both within WPH as well as our affiliatesRadiology and microbiology follow-up needPost-acute care phone calls to assess needs, overall satisfaction, and missed opportunitiesAssessment of social determinants of health that may be inhibiting the journey back to healthHigh risk clinical follow-upExpedited outpatient testing, ED care, or direct admission/observationIncoming transfersEssential Functions and Responsibilities Includes the Following:Understands and adheres to the WPH Performance Standards, Policies and BehaviorsThe ACTT RN will contact patients within 48-hours of discharge from the acute care setting with the goal of a 100% contact rate. They will serve all patients not initially directed to the ACTT clinician or social worker.They will work to answer general and specific questions in regards to the patient's medical encounter, lan of care, potential clinical complications, and/or discharge instructions. They will focus on diagnosis management, medication use, and any social determinants of health that may be impeding a return to health. Any medical care/advice provided will be on par with their scope of practice with any other clinical concerns being directed to the ACTT clinician.During these direct conversations, the ACTT RN will also be required to assess the patient experience, collect feedback, and provide service recovery when appropriate.Assist with the collection, analysis, and dissemination of data.When there is an opportunity for other members of the ACTT to assist, there will be a transfer of contact to that co-located team member so that they may be of assistance (i.e. ACTT clinician, social worker, physician referral navigator).Performs all other related duties as assignedEducation & Experience RequirementsRegistered Nurse with current New York State license;Graduate from an accredited school of nursing with current New York RN license/registration.BSN Required for RNs hired after 1/1/18.All RNs hired before 1/1/18 will be required to have their BSN (or MSN) by 12/31/21.Proof of BSN (or MSN) must be received by Human Resources by 12/31/21 for verification.5 years of experience as a nurse in an appropriate clinical setting with inpatient, emergency department, or care coordination experience preferredStrong computer skills including but not limited to outlook, word, excel, PowerPoint, EPIC, MediTech and MidasAbility to type at 50 words/minuteCore CompetenciesDemonstrates ability to utilize appropriate software and may be required to document in the medical recordDemonstrates understanding of customer service and the concept of service qualityDemonstrates ability to act in a professional capacity and serve as a professional role modelDemonstrates leadership skills including collaboration and negotiationDemonstrates ability to communicate in a professional manner in all interactionsDemonstrates cultural sensitivityAttention to detailIndependent judgment and decision-making skillsAbility to adapt to a readily changing environment and requestsDemonstrates an ethical practice of medicineDemonstrates strong, written and verbal communication skills. Establishes two-way communication by utilizing a variety of communication methods, actively listening to ideas and concerns and responding in an appropriate manner.Demonstrates ability to retain composure under stressPatient engagement training preferredBilingual Spanish preferredPhysical/Mental Demands/Requirements & Work EnvironmentMay be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.Ability to remain in stationary position 90% of time.Must be able to work in environment with continuous interruptionsDemonstrates ability to analyze multidimensional problems into component parts and sort out tasks in priority order to solve the problem.Heavy phone useAbility to use computer for extensive periods of timeAbility to respond to frequent callsMay need to be able to move about inside the office and within the hospital.Constantly utilizes/operates computer to access and document information.Ability to communicate with patients, families, and hospital employees on telephone and using email. Must be able to exchange accurate information in these situationsWhite Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.