Operations Manager

**Operations** **Manager** **Location:** Madison, WI (Onsite) **Employment** **Type:** Full-Time **About** **the** **Role** CBRE is seeking an experienced and results-driven **Operations** **Manager** to support a major telecommunications client in Madison, Wisconsin. As an Operations Manager, you will oversee the day-to-day delivery of facilities and operational services, ensuring exceptional performance, customer satisfaction, and operational efficiency across the account. This role serves as a key liaison between the client, vendors, and internal teams, driving service excellence while maintaining compliance, financial performance, and continuous improvement initiatives. This position is ideal for a strong people leader who excels at managing complex operations, fostering client relationships, and delivering measurable business results in a fast-paced environment. You will play a vital role in supporting critical business functions while leading high-performing teams and ensuring seamless service delivery. As part of CBRE's Facilities Management organization, you'll help create exceptional workplace experiences and support the operational needs of a major telecommunications client. **What** **You'll** **Do** + Leadandmanagedailyoperations,ensuringservicesaredeliveredsafely,efficiently,andinaccordancewithclientexpectationsandCBREstandards. + Buildandmaintainstrongrelationshipswithclientstakeholders,servingasatrustedpartnerandprimarypointofcontactforoperationalmatters. + Superviseanddevelopteammembersthroughcoaching,mentoring,performancemanagement,andongoingprofessionaldevelopment. + Overseevendorperformance,ensuringservicelevelagreements(SLAs),keyperformanceindicators(KPIs),andcontractualobligationsareconsistentlyachieved. + Manageoperationalbudgets,expenses,andfinancialreportingtosupportprofitabilityandcost-controlobjectives. + Coordinateandprioritizeservicerequests,projects,andoperationalinitiativestomeetbusinessobjectivesandclientexpectations. + Ensurecompliancewithcompanypolicies,regulatoryrequirements,safetystandards,andclientprocedures. + Analyzeoperationaldataandperformancemetricstoidentifytrends,risks,andopportunitiesforimprovement. + Leadprocessimprovementinitiativesthatenhanceefficiency,servicequality,andcustomersatisfaction. + Partnerwithcross-functionalteamstosupportfacilityoperations,maintenanceactivities,workplaceservices,andstrategicprojects. + Developcontingencyplansandsupportbusinesscontinuityeffortstominimizeoperationaldisruptions. + Provideregularreportingandoperationalupdatestoleadershipandclientstakeholders. + Fosteracultureofaccountability,collaboration,safety,andcontinuousimprovement. **What** **You'll** **Need** + Bachelor'sDegreepreferredwith3-5yearsofexperienceinoperationsmanagement,facilitiesmanagement,workplaceservices,telecommunications,orarelatedfield.Equivalentexperiencewillbeconsidered. + Provenleadershipexperiencemanagingteams,vendors,andclientrelationshipsinafast-pacedoperationalenvironment. + Strongbusinessacumenwithexperiencemanagingbudgets,forecastingexpenses,anddrivingoperationalperformance. + Excellentcommunicationandinterpersonalskillswiththeabilitytoinfluencestakeholdersatalllevelsofanorganization. + Demonstratedabilitytoanalyzedata,solveproblems,andmakesoundbusinessdecisions. + Experiencemanagingservicedeliveryandensuringcompliancewithcontractualobligations,KPIs,andSLAs. + Strongorganizationalandprojectmanagementskillswiththeabilitytoprioritizemultipleresponsibilitiessimultaneously. + ProficiencyinMicrosoftOfficeSuite,includingWord,Excel,Outlook,andPowerPoint. + Acustomer-focusedmindsetwithacommitmenttodeliveringexceptionalserviceandoperationalexcellence. + Abilitytoworkindependentlywhilecollaboratingeffectivelyacrossteamsandfunctions. + MustbeauthorizedtoworkintheUnitedStateswithouttheneedforvisasponsorshipnoworinthefuture. **Why** **CBRE** When you join CBRE, you become part of the world's leading commercial real estate services and investment firm, supporting innovative workplace and facilities solutions for some of the world's most recognized organizations. You'll benefit from: + AcollaborativeculturebuiltonRespect,Integrity,Service,andExcellence(RISE) + Careergrowthopportunitieswithinaglobalorganization + Competitivecompensationandcomprehensivebenefits + Professionaldevelopment,training,andleadershipadvancementopportunities + Theopportunitytosupportamajortelecommunicationsclient + Exposuretolarge-scaleoperationsandstrategicbusinessinitiatives + Aworkplacethatvaluesinnovation,accountability,andcontinuousimprovement At CBRE, you can build a rewarding career while making a meaningful impact on client operations and workplace experiences. **Applicant** **AI** **Use** **Disclosure** We value human interaction to understand each candidate's unique experience, skills, and aspirations. CBRE does not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application or interview process. **Disclaimers** This position supports a major telecommunications client in **Madison,** **WI** . Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE is unable to provide sponsorship for this position at this time. Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)