JFMA - Access Specialist APC

Job Details

see below

Job Description

• This is a new role ( but backfilling departed APC positions ) and is necessary to:

• Ensure high quality care 

• Improve in-basket turn-around time and conversion of medical-decision making tasks into visits

• Trial adding APCs to JFMA in non-empaneled care roles as a model for centralized in-basket and access support

• Team-based (will be paired with team 1 and 3 in JFMA)

• Coordination with RN team and physicians in team model

•Each APC will be a team partner with 5-6 faculty clinicians on two clinical teams at JFMA

•Patient communication

•Team-centered care for acute access needs, scheduled follow-up, and communication needs

•Expansion of access, improved communication turn-around time, and improved clinician wellness

•Teamwork with JFMA RN’s and MA’s – focused on identifying on-the-fly visits and resolving patient concerns that require medical decision making tasks

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•In-basket improvements

•Reduce unnecessary tasks (Rx refill protocols, message direction to non-clinical staff)

•Transparency between APC/MD team members

•Establish metrics of in-basket expectations for clinicians

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

833 Chestnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.