Business Development Representative

C.H. Robinson is seeking a Business Development Representative to join our Intermodal team. In this role you identify new opportunities within the Intermodal service line, and support the selling of creative solutions/services to drive growth through relationship building, problem solving, and providing exceptional service. You will be responsible for delivering customer commitments, resolving issues, driving continuous improvement and articulating customer value. You are responsible for the growth and retention of a customer portfolio or modal offering while also supporting new opportunities. You will use your knowledge of the customer’s business challenges and supply chain goals to develop tailored solutions, which deliver value and support the customer’s business.This is a hybrid position with 4 days in-office in our Oakbrook Terrace, IL office.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consist of, but are not limited to, the following:Strategy & Growth:Represents, develops, and enhances the brandPenetrates the assigned customer portfolio assigned, by making contacts and building relationships at multiple levels and in multiple departments within the account in partnership with account management, capacity, and/or service line teams.Conducts regular business reviews partnering with internal teams (ie, account management, capacity, service lines), leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting solutions to help the customer win.Shares customer specific data, requirements and expectations with internal resources in order to collaboratively create viable supply chain solutions for customersReviews of financial, volume and service performance reports and makes adjustments (pricing, process, etc.) that create efficiencies and drive continuous improvementUses effective negotiation and sales strategies in discussing pricing and selling solutionsStays informed of changes within the customers’ business, industry and sector through regular customer communication; applies that knowledge to identify new opportunitiesCustomer Service:Serves as the primary point of contact, delivering a positive customer experience through proactive communication, timely responses and by applying the appropriate sense of urgency as the situation dictatesManages conflict and navigates difficult conversations, using tact and diplomacyCollaborates and actively communicates with partners on the commercial/ account management/ capacity/product/supply team regarding customer needs, issues and solutions in order to meet customer expectationsBuilds trusting relationships by ensuring quality execution against expectations and collaborating with internal partners to identify and resolve issues in a timely mannerUses effective negotiation and sales strategies in discussing pricing and selling services.Partners with commercial, account management and customers to gather information on inbound & outbound needs, and offers tailored solutions based on the CHR platform in order to build customer relationships and win businessStays informed and may respond to customer inquiries and provide updates related to exception management to articulate actions being takenExecution leading to Quality:Monitors order statuses and initiates corrective action when exceptions occur (verifying pricing, weights, delivery times, ship quantities, load information, etc.)Understands customer workflows, preferences and SOPs and applies this knowledge to create efficient, cost effective solutions for the customerProvides ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely mannerProcess Efficiency:Leverages customer facing technology to ensure the right technology is matched to customer needsOrganizes and prioritizes opportunities utilizing sales management tools such as opportunity management, AtmosphereUses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategyAssists in the development of any SOPs required to manage the customers’ business effectivelyPricing:Collaborates in pricing strategy through a clear understanding of customer buying habits and CHR’s position within the customer’s supply chainUses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategyCollaborates with RFP opportunities for customers within portfolioQUALIFICATIONSRequired:High School Diploma or GEDMinimum 2 years of previous sales experienceSite specific: Ability to travel internationally and domesticallySite specific: Fluent in Spanish and English (written and verbal)Preferred:Bachelor’s Degree from an accredited college or universityDemonstrated negotiation and sales strategies experienceDecision making and multi-tasking skillsEffective and flexible communication and interpersonal skillsDriven, enthusiastic, resilient, agile and highly motivatedAbility to thrive under deadlines and drive results,Attention to detail and analytical abilityHigh comfort level with technology and the ability to quickly learn new systemsProficient in Microsoft Office Suite of programsValues a diverse and inclusive work environmentWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$32.16 - $50.81The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\Disabled\Veteran BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending Accounts Health Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING pageSummaryLocation: Oakbrook Terrace, IL United States of AmericaType: Full time