Customer Service Specialist

Job Description

Job Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Compensation:

$16 - $20 hourly

Responsibilities:

• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Create records of customer interactions and follow up to ensure all questions have been answered
• Communicate frequent customer suggestions to the team to troubleshoot
• Regularly meet with sales lead to receive the newest service and product knowledge
• Ensure customer account information is up-to-date

• Prepare estimates and follow-up on them

Qualifications:

• Must have graduated high school, received a G.E.D. or equivalent
• Experience working in a customer-oriented atmosphere
• Must possess exemplary interpersonal skills, communication skills, and active listening skills

About Company

Image360 South Orlando is part of a leading national network specializing in custom graphics, signage, displays, and visual communication solutions.

Our products and services include interior and exterior signage, vehicle and fleet graphics, wall murals, window graphics, banners, dimensional lettering, ADA signage, directional systems, displays, exhibits, and other custom visual communication products.

We help businesses turn their ideas into effective, professional visual solutions—from the initial concept and estimate through production and installation.