IT Coordinator

Description About Lantern Learning Group Lantern Learning Group proudly operates schools across the United States, uniting a family of exceptional early childhood education brands, including Smart Cookies, The Pillars Christian Learning Centers, and Early Care & Education. As a purpose-led network, Lantern is committed to inspiring confidence, good character, and lifelong achievement in children while supporting educators with the resources, training, and culture they need to thrive. Our Mission: To unite purpose-driven schools that inspire confidence, good character, and lifelong achievement. Our Values: Quality, Integrity, Service, and Community Why Work Here When you join Lantern Learning Group, you become part of something bigger: a community committed to shaping confident, capable children and supporting the educators who guide them. We invest in professional growth, leadership development, and a culture of care that values every voice. What We Need Lantern Learning Group is seeking an IT Coordinator who is passionate about technology, problem-solving, and providing exceptional support to our schools and support teams. This role oversees the installation, maintenance, security, and management of technology systems throughout the organization while supporting team members with day-to-day technology needs. While this position is remote, candidates must reside in the San Antonio or Dallas/Fort Worth metro area to support regular onsite visits, technology implementation projects, and operational needs at school locations. The ideal candidate is highly organized, service-oriented, technically skilled, and able to balance urgent support needs with long-term technology initiatives. Technical Support & Service Serve as the primary point of contact for hardware, software, and technology support. Troubleshoot and resolve technology issues for team members across the organization. Provide timely and professional technical assistance. Support user account management, software installations, and system access. Technology & Systems Management Oversee the installation, maintenance, and operation of hardware, software, and network systems. Monitor system performance and ensure reliable technology operations. Maintain accurate inventories of technology equipment and software licenses. Maintain organization-owned documentation including network diagrams, system credentials, and vendor contacts. Coordinate with a backup Managed Service Provider (MSP) to ensure continuity of support coverage. Project Coordination Coordinate technology projects from planning through implementation. Work with organizational leaders to ensure projects align with business needs and strategic goals. Monitor project timelines, deliverables, and technology resources. Network, Security & Compliance Monitor and maintain network performance and security. Ensure systems are protected through appropriate security measures and best practices. Support regular data backup processes and disaster recovery efforts. Assist with maintaining compliance with applicable data protection standards and company policies. Vendor Management Partner with hardware, software, and technology service providers. Obtain pricing, coordinate purchases, and manage vendor relationships. Identify cost-effective technology solutions that support organizational goals. Training & User Education Provide training and support on hardware, software, and technology best practices. Educate team members on cybersecurity awareness and technology safety. Develop documentation and resources that support system adoption and effectiveness. Benefits Employer-covered medical coverage through BCBS Employee Wellness Program FSA/HSA enrollment options Voluntary Dental and Vision coverage Basic Life and AD&D Insurance ($10,000) Voluntary Disability, Accident, and Critical Illness coverage Employee Assistance Program (EAP) Voluntary Pet Insurance 120 hours of Paid Time Off (PTO), with accruals beginning on Day 1 13 to 15 paid holidays annually Two days of paid Bereavement Leave Childcare tuition discounts Scholarship program Lantern Learning Group Paid Family Leave (LLGPFL) 401(k) with a 6% employer match and immediate vesting upon eligibility CDA Program Assistance Requirements Education & Experience Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent experience. Experience providing IT support, systems administration, or network support. Strong knowledge of hardware, software, operating systems, and business technology platforms. Experience managing multiple priorities and technology-related projects. Skills & Competencies Excellent troubleshooting and problem-solving skills. Strong communication and customer service abilities. Highly organized with strong attention to detail. Ability to prioritize competing demands and meet deadlines. Proficiency with Microsoft 365 and business technology systems. Physical & Working Requirements Remote position with regular on-site support at school locations. Candidates must reside in the San Antonio or Dallas/Fort Worth metro area. Reliable transportation and the ability to travel to schools throughout the region are required. Frequent computer use and extended screen time. Ability to occasionally lift and/or move up to 40 pounds. Occasional evening or weekend work may be required for maintenance, upgrades, and emergency support. Local travel required with occasional overnight travel. Disclaimer: This job description is intended to describe the general nature and level of work performed and is not intended to be a comprehensive list of all responsibilities, duties, and qualifications. Lantern Learning Group reserves the right to modify responsibilities as business needs evolve. #J-18808-Ljbffr Socket.dev