Sales Manager Bench

Description

Recognized by Newsweek in 2024 and 2025 as one of Americas Greatest Workplaces for Diversity

Make Lives Better Including Your you want to work in an environment where you can become your best possible self join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development as well as ongoing programs catered to your overall health and suite of health insurance life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical Dental Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident critical illness and hospital indemnity Insurance and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicants skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the companys 401(k) program.

Veterans transitioning active duty military personnel and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen Brookdale offers to advance fees for naturalization (Form N-400) application costs up to $725 less applicable taxes and withholding for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Participate in on-the-job training experiences for the Sales Manager role learn new skills about senior living and be able to demonstrate increasing proficiency and expertise with sales and marketing responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Sales Manager role at one of our communities.

1. Maintains and/or improves upon the occupancy level of the community in accordance with the marketing and business plans. Utilizes established sales processes systems and forms for sales toperform job duties track information compile data and reports and achieve desired community occupancy goals.
2. Manages the sales process by assisting prospective residents their family members and/or advisors in the decision-making process by understanding their needs and educating them about the communitys services and programs. Responds promptly to every telephone callemail and Internet or in-person inquiry. Completes weekly follow-up calls letters and tours as defined by the community marketing plan.
3. Coordinates and completes all activities needed for a sale and converts deposits to move-ins including but not limited to visiting the prospects home health care providers or other locations to conduct initial assessments or sales presentations and ensuring that the required forms are completed by the prospect his/her physician and family prior to the move in.
4. Keeps management and other key associates abreast of the status of all prospective move-ins. Tracks and records pre-residency steps to facilitate communication.
5. Coordinates with the business development coordinator/director on a weekly basis regarding business development efforts to meet or exceed the established goals for professional leads asset by the community marketing plan. Contacts local sources including legal and financial professionals senior organizations appropriate special interest groups hospital discharge planners skilled nursing facilities retirement communities clergy medical insurance providers and other local community contacts that are not part of the business development coordinator/director referral contacts. Manages the business development activities noted above in the absence of business development associates.
6. Develops and maintains relationships with and generates leads through residents family and professional referral sources on a weekly basis. Provides information and conducts presentations about community services and programs market advantages availabilityand other relevant information to meet the needs of prospective referral sources and community groups.
7. Effectively manages community inventory and looks for opportunities for increasing revenue and creating other revenue streams.
8. Represents the community and increases awareness through participation in outside eventsprofessional groups and community involvement in the local market. Uses relevant community knowledge and research to plan coordinate and implement monthly prospect and/or referral source activities and events as specified by management and the community marketing plan. Follows up and executes sales process with all leads from events.
9. Assists management with resident retention through new resident welcome events resident referral programs outside community visits to current hospitalized residents and other programs as outlined in the marketing plan or by the Regional Sales & Marketing Manager.
10. Partners with management to develop and execute marketing plans and achieve community occupancy goals. Researches and provides recommendations for content and delivery of brochures flyers press releases and other forms of media that promote community services.
11. Monitors conversion ratios regarding sales performance and business development calls to direct referral sources and collects and analyzes data to prepare weekly and monthly reports. Provides frequent sales performance issue information to management.
12. Maintains working knowledge of lead management systems and uses them to maximize sales effectiveness. Inputs all sales and marketing activities in a timely manner and according to systems standards.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience
Bachelors Degree in Marketing Business or related field from an accredited college or university is preferred or equivalent combination of experience and education is required. A minimum of two to five years sales experience preferably in the retirement industry or medical or pharmaceutical sales with a proven track record of generating and closing a high percentage of qualified leads is required.

Certifications Licenses and Other Special Requirements
Frequent car travel requires the incumbent to possess and maintain a valid drivers license.

Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent example reasonableness or a combination of these.

Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Knowledge of sales and marketing to include principles and methods for showing promoting and selling products or services to include marketing strategy and tactics sales techniques and sales control systems. Knowledge of Medicare and Medicaid regulations to include applicable processes for the product line(s) being sold. Knowledge of state regulations impacting or directing the delivery of services. Ability to operate smartphones personal computers and related software. Ability to effectively manage time tasks and projects in a dynamic environment is required. Ability to build trust and act honestly in relationships with others. Ability to assess and understand customers expectations needs and circumstances. Ability to work effectively with diverse personalities and to treat people with dignity respect fairness and maturity. Ability to effectively listen and communicate verbally and in writing is essential.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop kneel crouch crawl
• Talk or hear
• Ability to lift: up to25 pounds
• Vision
• Requires interaction with co-workers residents or vendors
• Occasional weekend evening or night work if needed to ensure shift coverage
• Possible exposure to communicable diseases and infections
• Requires Travel: Occasionally

Brookdale is an equal opportunity employer and a drug-free workplace.

Required Experience:

Manager