Office Administrator

Job Description

Job Description

Office Administrator – Glass & Glazing

LMG Glass & Mirror is looking for an experienced Office Administrator to join our team in the Orlando area.

We are specifically looking for someone with previous experience in the glass, glazing, storefront, window, door, or construction industry . This position will support our office operations while also assisting with light estimating and customer service for our retail glass division.

The ideal candidate is organized, dependable, professional with customers, and comfortable working in a fast-paced construction environment.

Responsibilities

• Answer incoming phone calls and assist customers with general questions
• Respond to emails and customer inquiries
• Assist walk-in and retail glass customers
• Prepare basic quotes and estimates for smaller retail projects
• Perform light estimating for items such as:
• • Mirrors
  • Tabletop glass
  • Replacement glass
  • Shower glass
  • Storefront repairs
  • Small commercial glass projects
• Enter customer and project information into company systems
• Prepare proposals, work orders, and basic project documentation
• Assist with invoicing, purchase documentation, and general administrative paperwork
• Maintain organized electronic and paper project files
• Follow up with customers regarding quotes and pending work
• Communicate with project managers, estimators, field personnel, and shop staff
• Help track job information, customer requests, and outstanding items
• Maintain office supplies and assist with general office organization
• Provide administrative support to management as needed

Qualifications

• Previous experience in the glass and glazing industry is strongly preferred
• Knowledge of commercial storefront, mirrors, replacement glass, shower glass, windows, or related products
• Previous construction office experience preferred
• Experience preparing basic estimates or quotes is a plus
• Ability to read basic measurements, drawings, and customer-provided dimensions
• Strong computer skills
• Comfortable working with Microsoft Office, email, PDFs, and estimating or accounting software
• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Ability to manage multiple tasks and priorities
• Professional and friendly customer-service skills
• Dependable attendance and punctuality

What We Are Looking For

We are looking for someone who already understands the basics of the glass and glazing business and can communicate confidently with customers.

This person should be comfortable helping a homeowner with a mirror or replacement glass quote one minute and assisting our commercial team with administrative tasks the next.

The right candidate will be organized, proactive, detail-oriented, and willing to take ownership of their responsibilities.