Patient Care Coordinator

Patient Care Coordinator

The Patient Care Coordinator will provide customer service and be the first point of contact to patients and Physicians by reviewing patient profiles, scheduling deliveries of patient's medication and scheduling patient nursing services; collecting key clinical information vis URAC patient assessments.

Schedule Details

• Location: On-Site (Laguna Hills, CA)
• Hours: Monday–Friday, 8:30AM - 5:00PM (Hours may vary depending on business needs)

Duties and Responsibilities

• Collect basic patient information as instructed.
• Help schedule medication deliveries and refills.
• Update and maintain delivery schedules.
• Answer patient phone calls and direct questions to the appropriate team member.
• Provide basic information about medication deliveries and supplies.
• Help collect required forms and signatures.
• Assist with entering medication and supply orders under supervision.
• Communicate with pharmacy and nursing teams to support timely deliveries.
• Report patient concerns or issues to a supervisor or clinical team members.

Required Qualifications

• High school diploma or equivalent.
• Previous customer service or administrative experience in a healthcare, pharmacy, or medical office setting.
• Ability to follow instructions and work as part of a team.
• Ability to follow company policies and safety guidelines.
• Experienced with scheduling software and electronic medical records (EMR) systems.
• Typing speed of at least 45 wpm.

Preferred Qualifications

• Familiarity with basic medical terminology.
• Experience answering phones and working with patients or customers.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of insurance processes, referrals, and prior authorizations
• Strong communication skills with a patient-focused, empathetic approach
• Excellent attention to detail and documentation accuracy
• Ability to manage high-volume workloads and prioritize effectively
• Dependable, adaptable, and collaborative team player
• Committed to HIPAA compliance and quality standards

AmeriPharma's Mission Statement

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.