Sr. Product Manager - Payments

AboutPracticeTek

At PracticeTek, we build technology that helps retail healthcare practices run more effortlessly. Our teams create solutions that support providers and patients across practice management, digital intake, analytics, marketing, electronic health records, and payments.

As one of the largest retail-healthcare technology providers in North America, PracticeTek supports 40,000+clinics worldwideacross Chiropractic, Wellbeing, Vision, and Dental. We are united by one mission: to revolutionize retail healthcare practices effortlessly.

We show up with consistent care, stay always ahead, keep a market-in mindset, make experiences feel effortless, own outcomes openly, and strive to do right in every decision.

At PracticeTek,you’llget to:

• Shape the future of healthcare with technology solutions that evolve to meet real-world needs.

• Team up with passionate, talented people who care deeply about patients, providers, and making a difference.

• See your impact firsthand by helping practices deliver care that is simpler, smarter, and better for everyone.

• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

WhyYou’llLove It Here

As part of theTekTribe,you’llenjoy:

• Comprehensive health, dental, and vision coverage options

• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing

• Flexible paid time off, sick time, and 10 company-paid holidays

• 401(k) plan with company match to help you build your future

• Culture Committee initiatives that spark connection, fun, and belonging

• A workplace powered by innovation, collaboration, and energy every day

About PracticeTek Pay

PracticeTekPay brings embedded payments into the workflows retail healthcare practices use every day. This role will help shape payment capabilities that reduce friction forprovdersand patients, improve visibility into collections and reconciliation, and support scalable payment operations acrossPracticeTek’sportfolio.

WhatYou’llDo

Here’showyou’llhelp bring our mission to life and show up as a Trusted Partner:

• Own the PracticeTek Pay product strategy and roadmap:Define and prioritize embedded payment capabilities that improve provider cash flow, patient checkout, onboarding, reconciliation, reporting, and operational efficiency across PracticeTek brands.

• Drive the full product lifecycle for payments initiatives:Lead discovery, requirements, prioritization, delivery, launch readiness, and post-launch iteration in partnership with engineering, design, QA, payment operations, sales, onboarding, support, marketing, and customer success.

• Serve as the product expert for partners and workflows:Partner with internal teams and external vendors, including Adyen,Zentact, Salesforce, and other third-party providers to support cross-functional outcomes.

How Success is Measured

Here’showwe’llknowyou’remaking an impact and raising the bar:

• PracticeTek Pay roadmap execution:Delivers prioritized payments roadmap commitments on time, with clear business cases, requirements, stakeholder alignment, launch plans, and measurable post-launch outcomes.

• Paymentsadoption and activation:Improves merchant onboarding completion, activation rates, payment feature adoption, and successful processing volume against agreed targets.

• Operational efficiency and issue reduction:Reduces payment-related escalations, onboarding friction, reconciliation gaps, underwriting delays, and repeat support issues through better product workflows, documentation, and integrations.

• Revenue and margin optimization:Identifiesand executes opportunities to improvepaymentsrevenue, interchange performance, cost visibility, transaction routing, and partner performance.

• Stakeholder and customer impact:Builds strong feedback loops with practitioners, internal teams, and third-party partners, translating insights into product improvements that make payments simpler, faster, and more reliable.

What You Bring

Your unique talents are whatmakeyou shine. For this role, success looks like:

• Minimum of six years of SaaS product management experience, preferably with healthcare payments.

• Experience owning payments products or workflows involving processors, payment facilitators, underwriting, onboarding, compliance, PCI considerations, risk, reconciliation, reporting, or partner integrations.

• Proven ability to translate customer insights, operational pain points, business goals, and payments data into clear product requirements, roadmap priorities, and measurable outcomes.

• Strong cross-functional leadership skills, with experience partnering closely with engineering, design, QA, sales, support, customer success, payment operations, finance, legal/compliance, and external vendors.

• Preferred analytical and technical fluency, including comfort with data analysis, AI-enabled product requirements, and modern tools such as ChatGPT/Codex, Snowflake/Cortex, Claude, or similar platforms.

The Fine Print

PracticeTekdeterminescompensation using market data, internal equity, and each candidate’s skills and experience. For this position, wereasonably expectto pay between $150,000 - $175,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with companymatch, and may be eligible foradditionalcompensation such as bonuses or equity, as applicable.

PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.

This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.

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