Patient Service Coordinator

BFT - TEMPORARY PATIENT SERVICE COORDINATORS NEEDED FOR MGH Are you an unemployed job seeker in the midst of a job search? A career changer attempting to transition into healthcare? A retiree seeking a second career? A stay-at-home parent preparing to reenter the workforce? Have you recently relocated to the Boston area? At Bulfinch Temporary Service, a division of Massachusetts General Hospital and Massgeneral Brigham, our employee talent comes from a diverse range of backgrounds. We are considering applicants on an as-needed basis for both part-time and full-time Patient Service Coordinators to work in outpatient areas, with the potential to transition to temp‑to‑hire contingent upon satisfactory performance and changing staffing needs. Job opportunities are located at Mass General Hospital, and we also service a number of satellite locations in and around greater Boston for MGH affiliates. Responsibilities Provide administrative support to healthcare providers within an engaging ambulatory setting, and function as the primary interface between the patients and medical team. Schedule patient appointments, diagnostic testing, and surgeries. Acquire referrals and pre‑certifications as needed. Register and update demographic, PCP, and insurance information. Collect co‑payments and fees. Coordinate details of billing. Answer phones, and triage calls as appropriate. Photocopy, fax, and file. Qualifications Associate or Bachelor’s degree, or equivalent secretarial training preferred. 1+ years’ experience in a healthcare setting required for Level I role (additional experience required for higher level positions). Proven understanding of managed care and other insurance‑related coverage plans. Digital literacy, including proficiency with Windows‑based computer applications. Proven, accurate typing and data entry skills. Prior experience helping a wide variety of customers. Knowledge of EPIC software is a plus. Strong patient service orientation and well‑developed social and interpersonal skills. Availability to complete a four‑day, operations training program, and ability to work part‑time or full‑time, Monday‑Friday, days. Ideal candidates should be able to retain information quickly, have a “can‑do” positive demeanor, and be reliable and punctual. Driven candidates will also possess a professional demeanor, strong ability to stay organized, and the ability to work optimally as part of a team. Bulfinch Temporary Service employees often cover leaves of absences, vacations, and vacant full‑time openings, often resulting in temp‑to‑hire. Qualified applicants who meet the above requirements, and who can dedicate a minimum of one month or more to our community, are encouraged to apply. Additional Job Description The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr