Medical Receptionist

Job Description

Job Description

We are looking for a friendly, organized, and dependable Medical Receptionist to join our team. This position is an important part of our day-to-day operations and is often the first point of contact for patients, families, healthcare providers, and facility staff.

Our office is fast-paced, and priorities can change throughout the day. The right person will be comfortable managing multiple responsibilities, prioritizing what needs attention first, staying organized, and following through on tasks while maintaining a welcoming and professional attitude.

Most importantly, our work makes a difference in the lives of seniors in our community. We are looking for someone who takes pride in helping others and wants to be part of a team that provides compassionate, dependable service.

Key Responsibilities:

• Answer and manage incoming phone calls professionally and efficiently.
• Communicate with patients, families, healthcare providers, facilities, field staff, and internal team members.
• Schedule, confirm, and coordinate appointments and patient needs.
• Maintain accurate patient information and electronic health records (EHR).
• Pull daily reports and ensure necessary information is sent to facilities and providers.
• Manage incoming and outgoing emails, faxes, and other correspondence.
• Prioritize multiple requests and tasks throughout the day, recognizing what requires immediate attention.
• Follow up on outstanding items and help ensure nothing falls through the cracks.
• Maintain patient confidentiality and comply with HIPAA and other healthcare privacy requirements.
• Assist with general administrative and front-office responsibilities as needed.

What We’re Looking For:

• Strong organizational and prioritization skills.
• Ability to multitask and remain focused in a busy, fast-paced environment.
• Excellent attention to detail and follow-through.
• Friendly, patient, and professional communication style.
• Strong verbal and written communication skills.
• Dependability and a team-oriented attitude.
• Good problem-solving skills and the ability to adapt when priorities change.
• Willingness to learn, accept feedback, and grow in the position.
• Comfort working with computers, email, fax systems, and electronic health records.
• Previous medical office, healthcare, or customer service experience is preferred.
• High school diploma or equivalent required.

Why This Role Matters

This isn’t just a front-desk position. You will help keep communication moving between patients, families, facilities, providers, and our clinical team. Your organization and attention to detail help our team provide timely, compassionate care to seniors in our community.