Front Desk Receptionist

Description

The Front Desk Receptionist is a vital member of the team, serving as the initial point of contact for students, faculty, staff, and visitors. This role is instrumental in providing administrative support across the organization, ensuring a welcoming, efficient, and professional reception and customer service. The Receptionist will manage various tasks to maintain the smooth operation of the front desk, offering a friendly and organized entry point to the college and its departments.

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Duties to include but not limited to:

• Greet and Welcome Guests: Ensure a warm reception for all visitors, making them feel comfortable, and promptly notifying the relevant personnel of their arrival.
• Answer and Direct Calls: Efficiently manage a multi-line phone system, directing calls to the appropriate staff member or department, and accurately taking and relaying messages.
• Maintain Reception Area: Keep the reception space clean and inviting, ensuring that all necessary supplies and informative materials are readily available.
• Manage Mail and Deliveries: Efficiently sort and distribute incoming mail and packages and prepare outgoing items.
• Assist with Administrative Tasks: Support various administrative activities, such as data entry, filing, and preparing documentation, to assist departments across the institute.
• Monitor Security: Oversee visitor check-in and check-out procedures, issue visitor badges, and maintain logs to ensure a secure environment.
• Maintain Confidentiality: Treat sensitive information with the utmost discretion, upholding privacy, and confidentiality standards.
• Data Entry: Enter Data in the school information systems and audit reports and update Data in system. Work on monitoring folders and entering the data from the Audit of them.
• Process credit card payments from students, generate receipts & post on SIS.
• Other duties as assigned.

AN EQUAL OPPORTUNITY EMPLOYER. Houston Career Institute is an Equal Opportunity Employer and service provider for all individuals, including those with disabilities. Mikhail Education Corporation does not discriminate against any person, but rather bases all employment decisions on an individual’s demonstrated, job-related ability, skill, and knowledge. It is our policy to provide equal employment opportunities for all without regard to mental or physical disability, genetic information of any individual or of his/her family, race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, veteran status, or any other protected class. Equal opportunity is also provided in assignments, training, compensation, transfers, promotions, classification, referral, benefit programs, and discharge.

Requirements

Education and Experience Requirements:

• High school diploma or equivalent; further certification in office administration is desirable.
• Previous experience in a receptionist or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with administrative software.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with a diverse range of individuals.
• Professional appearance and demeanor, reflecting the institute's values and standards.
• Strong organizational skills, with the capability to multitask and manage priorities effectively.
• Independent worker with the ability to collaborate effectively as part of a team.
• High attention to detail and a commitment to accuracy.