Manager - IP Implementations & Remote Deposit Services

Job Description

Job Description

Full Time, Permanent Opportunity for Manager - IP Implementations and RDS (Hybrid, reports to Plano, TX)

Catalyst and Your Career

Catalyst is igniting change and unlocking new possibilities for credit unions and the members they serve. Whether through innovative payments, asset management or liquidity solutions, we’re passionate about transforming goals into achievements and helping credit unions grow.

To accomplish this, we actively pursue talented individuals capable of making a positive impact on member credit unions, and we do our best to retain these employees. Among the ways we do this are generous benefits, a safe work environment and promotion of a strong work-life balance. We believe in our employees’ success, and the average employee tenure of 14 years suggests that our employees feel the same way!

The Work Itself

This position is responsible for the direct oversight of the Item Processing Implementation and Remote Deposit Services team. These responsibilities include: staff development, leadership and management; item processing product implementation, project management and support (share draft and deposit related); remote deposit products (Branch/Teller, Integrated Teller, Business, ATM/ITM and Mobile capture) implementation and project management; on-going credit union technical product support; software testing, bug fixes, enhancements, system upgrades and deployments; new product launches and development; vendor relationship management; pre-sales support, collaboration and discovery; billing; data analysis and reporting; training for internal departments, Corporates and credit unions; function in the capacity of “Subject Matter Expert”; assist Marketing Department with promoting and developing marketing materials for remote deposit products as well as providing input on other item processing products. A strong understanding of the financial services industry, including item processing, payment systems, and branch operations is vital to the success of the position. This position requires excellent oral and written communication and negotiation skills. Regular reporting to management is required. Extended hours, weekend, and after-hours support may be required. This position resides within the IP Support Services division.

The Talent You Bring

The Essential Requirements:

• High School diploma or equivalent
• 5-10 years credit union or banking experience
• Excellent team leadership experience, ability to get along with others and be a team player.
• High level proficiency in Microsoft Office and strong PC skills
• Project management experience
• Strong background in customer service with excellent oral and written communications skills and problem-solving abilities
• Ability to multi-task and quickly adapt to change.
• Self-motivated and driven.

Additional skills and experience are a plus:

• NCP certification

How We'll Have Your Back

Catalyst Corporate’s compensation structure offers market-competitive base pay. However, Catalyst's full compensation package is more than just your paycheck and is meant to support and improve your personal and professional life, including:

• Time Away: Federal Holidays, Vacation, Sick Time, and Parental Leave, as well as time off for volunteering.
• Planning for the Future: 401K retirement savings plan with matching and company contributions.
• Supporting your Health & Well-Being: Flexible health and insurance options, including Medical, Dental, and Vision Insurance choices, Long and Short-Term Disability Insurance, Life Insurance, Supplemental Life and AD&D Insurance, as well as a Flexible Spending Account.
• Building a Family: We were named “Best Place for Working Parents” since 2021 due to our commitment to family-friendly policies and practices.
• Work-Life Integration: Other benefits include credit union membership, a casual work environment, paid covered parking, and an onsite fitness facility with showers. In addition, we also offer access to a variety of onsite services, such as a massage therapist and personal trainer, car wash and detail service, vehicle refueling service, and food delivery service.

Who We Are

With innovative payments, asset management and liquidity solutions, Catalyst is unlocking new possibilities for credit unions across the nation, and the members they serve. We are passionate about transforming goals into achievements and helping credit unions grow. Discover why more than 1,500 credit unions are using Catalyst’s solutions today: catalystcorp.org.

Catalyst is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.