EDI Analyst: Master Customer Data Flows & Onboarding

Requisition ID 524426 -Posted - Architectural Products Group - Lawn & Garden Headquarters - Full Time - Customer Service - United States - Georgia Job Summary GardenCore , previously Oldcastle Lawn & Garden, is searching for a results-oriented EDI Analyst to join our fast-paced, high-growth, industry-leading business. The EDI Analyst is responsible for and executes Electronic Data Interchange (EDI) processes that support customer order management, invoicing, and fulfillment. This role leads EDI troubleshooting and onboarding efforts, and partners closely with Customer Service, IT, and external partners to ensure accurate, timely, and compliant electronic transactions. Job Location This position will be based out of the office in Atlanta, GA. Job Responsibilities Serve as the EDI subject matter expert for customer service operations Monitor daily EDI transactions Analyze and resolve EDI errors, rejections, and exceptions impacting customers Act as one of the primary escalation point for complex EDI and customer order issues Support onboarding, testing, and implementation of new partners Coordinate with IT, ERP, production sites, and finance teams to resolve data and system issues Ensure compliance with customer-specific EDI requirements and SLAs Investigate root causes of chargebacks, compliance violations, and order discrepancies Develop and maintain EDI documentation, SOPs, and training materials Mentor and provide guidance to EDI analysts and customer service team members Assist with EDI system upgrades, mapping changes, and process improvements Track metrics such as transaction accuracy, turnaround time, and error rates Job Requirements At least 1–7 years of experience in EDI operations, customer service, order management, or supply chain Knowledge of EDI standards Experience supporting large retail or B2B partners Familiarity with ERP systems Prior experience leading workstreams Strong analytical and troubleshooting skills Customer-focused problem solving Cross-functional communication and collaboration Attention to detail and data accuracy Ability to manage multiple priorities in a fast-paced environment Technical aptitude with EDI platforms and reporting tools What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr Oldcastle APG