Customer Service Specialist

Customer Service Specialist (Contract)

Location: Kansas City, MO Fully Onsite (MondayFriday)

Pay Rate: $1921/hour

Duration: Long-Term / Indefinite Contract

About the Role

A leading retail and consumer products company is seeking a Customer Service Specialist to support customers through product inquiries, order support, and day-to-day service operations. This role is ideal for someone who enjoys helping customers, has strong communication skills, and thrives in a fast-paced, customer-focused environment.

Key Responsibilities

• Assist customers with product questions, order updates, returns, and general support inquiries
• Provide knowledgeable recommendations and guidance on a wide range of products and accessories
• Process customer orders, exchanges, and account updates accurately and efficiently
• Resolve customer concerns professionally while delivering a high level of service
• Maintain detailed records of customer interactions and follow-up actions
• Coordinate with internal departments to ensure timely issue resolution and customer satisfaction
• Support daily operational and administrative tasks as needed
• Stay informed on new products, promotions, and company offerings

Qualifications

• Previous customer service, retail, or support experience preferred
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced environment with high customer interaction
• Interest in music, audio equipment, consumer electronics, or related products is a plus
• Detail-oriented with strong problem-solving abilities
• Basic computer and data entry skills required
• Reliable, professional, and team-oriented attitude

Schedule

• MondayFriday
• Fully onsite in Kansas City, MO

Please submit your resume to apply.

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