Customer Service / Dispatch
Key Heating and Cooling
Customer Service Representative (CSR)
Location: Alton NH office Employment Type: Full-Time Department: Customer Experience / Dispatch
About the Role
We are seeking a proactive and customer-focused Customer Service Representative (CSR) with customer service / office setting experience. This role bridges customer support and brand engagement, ensuring every interaction strengthens customer relationships and supports our marketing objectives to ensure the customer is receiving the our 5 Star Experience each time.
The ideal candidate understands the importance of the customer experience principles and is able to identify customer needs, provide tailored solutions.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner
- Resolve customer concerns while maintaining high satisfaction and brand standards
- Support marketing initiatives by communicating promotions, campaigns, and product updates to customers
- Gather and document customer feedback to inform marketing strategies and product improvements
- Assist in executing email campaigns, surveys, and customer engagement initiatives
- Maintain accurate customer records in CRM systems
- Collaborate with marketing and sales teams to align messaging and customer experience
- Identify upselling and cross-selling opportunities when appropriate
Qualifications
- 13 years of experience in customer service, marketing, or a related role
- Excellent written and verbal communication skills
- Ability to learn industry CRM systems and digital communication tools
- Ability to analyze customer feedback and identify trends
- Strong problem-solving skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Strong multiphone line skills
What We Offer
- Competitive salary and benefits package - including Aflac packages, vision, dental, 401k,
- Opportunities for professional development and career growth
- Collaborative and innovative work environment
- Employee wellness programs
If you are passionate about customer experience and understand how marketing drives engagement and loyalty, we encourage you to apply and join our team.
Key Heating and CoolingVacancy posted 4 days ago
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