Customer Service / Dispatch
Key Heating and Cooling
Customer Service Representative (CSR)
Location: Alton NH office Employment Type: Full-Time Department: Customer Experience / Dispatch
About the Role
We are seeking a proactive and customer-focused Customer Service Representative (CSR) with customer service / office setting experience. This role bridges customer support and brand engagement, ensuring every interaction strengthens customer relationships and supports our marketing objectives to ensure the customer is receiving the our 5 Star Experience each time.
The ideal candidate understands the importance of the customer experience principles and is able to identify customer needs, provide tailored solutions.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner
- Resolve customer concerns while maintaining high satisfaction and brand standards
- Support marketing initiatives by communicating promotions, campaigns, and product updates to customers
- Gather and document customer feedback to inform marketing strategies and product improvements
- Assist in executing email campaigns, surveys, and customer engagement initiatives
- Maintain accurate customer records in CRM systems
- Collaborate with marketing and sales teams to align messaging and customer experience
- Identify upselling and cross-selling opportunities when appropriate
Qualifications
- 13 years of experience in customer service, marketing, or a related role
- Excellent written and verbal communication skills
- Ability to learn industry CRM systems and digital communication tools
- Ability to analyze customer feedback and identify trends
- Strong problem-solving skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Strong multiphone line skills
What We Offer
- Competitive salary and benefits package - including Aflac packages, vision, dental, 401k,
- Opportunities for professional development and career growth
- Collaborative and innovative work environment
- Employee wellness programs
If you are passionate about customer experience and understand how marketing drives engagement and loyalty, we encourage you to apply and join our team.
Key Heating and CoolingVacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Service / Dispatch in Alton, NH vacancy
- ...Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing...Suggested
Lowe's
Center Barnstead, NH4 days ago - ...Customer Care Representative / Part-Time Department: Customer Care (Call Center) Reports to: Customer Care Assistant... ...operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits...SuggestedContract workPart timeBank staffFlexible hours
Partners Bank
Alton, NH1 day ago - ...world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.... .../or quote changes/updates requested by distributor Customer service duties assisting with quotations, calls, questions, inquiries,...SuggestedWork at officeRemote work
MSA - The Safety Company
Pittsfield, NH5 days ago - ...We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working...SuggestedContract workPart timeLocal area
Family Dollar
Pittsfield, NH1 day ago - ...was founded to acquire and manage stabilized property assets across the country. We are known for our commitment to excellent customer service, prioritizing safety, security, and convenience. We are rapidly expanding our portfolio and pioneering new approaches that set...SuggestedWork at officeMonday to FridayShift workWeekend work
Sparebox Management Company LLC
Center Barnstead, NH1 day ago - ...Hampshire. This role supports the Store Manager in overseeing various store processes including staffing, inventory management, and customer service. Ideal candidates will have a high school diploma and retail experience. The position emphasizes strong leadership and...Traineeship
∙ Elijah House Foundation
Alton, NH2 days ago $23.47 - $38.62 per hour
...Role Overview USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. Position...Hourly payPostal Jobs Resource
Alton, NHmore than 2 months ago$23.47 - $38.62 per hour
...involves delivering and collecting mail while interacting with customers along the route. USPS offers training to prepare you for success... ...: Deliver and collect mail on assigned routes Customer Service : Assist customers with postal needs and inquiries Administrative...Hourly payPostal Jobs Resource
Center Barnstead, NHmore than 2 months ago$23.47 - $38.62 per hour
...protection for you and your family Key Responsibilities Customer Assistance : Help address mail-related inquiries and issues... ...Clerical Work : Support USPS operations with administrative tasks Service Support : Assist customers with services like mail forwarding...Hourly payFlexible hoursPostal Jobs Resource
Alton, NHmore than 2 months ago$22.7 per hour
...Job Description Job Description THIS IS NOT A REMOTE POSITION Position: Customer Service Position Type: Temp-to-Hire Openings: 3 Positions Available Shift Options: 1st Shift: 6:30 AM – 2:30 PM 1st Shift: 8:00 AM – 4:30 PM Pay Rate: $22.70 per...Hourly payTemporary workWork at officeLocal areaShift workDay shiftAdecco
Pittsfield, NH9 days ago$63k - $65k
Immediately Hiring If you are interested in building your career in a growing company with popular retail brands such as Red Baron®, Tony's®, and Freschetta® pizza; Mrs. Smith's® and Edwards® desserts; bibigo® and Pagoda® Asian-style snacks, this role is for you! ...Base plus commissionImmediate startMonday to FridaySchwan's
Alton, NH1 day ago- ...motivated professionals seeking flexible, supplemental income while servicing some of the nation's largest retailers and brands. Our... ...Previous merchandising, retail, reset, auditing, or customer service experience preferred Ability to read and execute planograms...Extra incomeContract workFlexible hoursWeekday work
Spar Group
Alton, NH1 day ago - ...Position Type: Food Service/Food Service Lead Date Posted: 7/13/2026 Location: Alton Central School Date Available: 08/24/2026 Closing Date: as soon as filled ALTON CENTRAL SCHOOL Food Service Lead Alton Central School is looking for...
Alton School District School Administrative Unit 72
Alton, NH2 days ago $23.47 - $38.62 per hour
...holidays, with the potential for up to seven days of parcel delivery service. It is an excellent opportunity for those who enjoy working... ...of mind for you and your family Key Responsibilities Customer Assistance : Address mail-related questions and service issues...Hourly payWeekend workPostal Jobs Resource
Center Barnstead, NHmore than 2 months ago- ...applicants Store 4707248: 449 Nh Route 11, Farmington, New Hampshire 03835 Shift Availability Flexible Availability. Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work...Weekly payTemporary workLocal areaFlexible hoursShift work
Circle K
Farmington, NH5 days ago $28 - $33 per hour
...Technician to join our Mercury, MerCruiser, and Volvo Penta authorized service center. As a Marine Tech, you will be responsible for... ...to problem-solve until you find the best solution for the customer, we want to hear from you. Responsibilities Use your expertise...Hourly payFull timeFlexible hours2 days per weekWest Alton Marina, LLC
Alton Bay, NHa month ago$23.47 - $38.62 per hour
...Responsibilities Delivering Mail : Deliver mail and packages to homes and businesses on assigned routes Customer Assistance : Help customers with postal inquiries and service requests Sorting Mail : Organize and prepare mail by size, shape, and route for accurate...Hourly payPostal Jobs Resource
New Durham, NHmore than 2 months ago- ...Citizens in Pittsfield, NH is seeking a customer service associate to greet customers in our lobby and help them with transactions using our mobile app or ATMs. You’ll deliver personalized guidance aligned with their financial goals, following all policies and cash-handling...Weekend workAfternoon shift
Citizens
Pittsfield, NH13 hours ago - ...hours. This position is ideal for those who prefer working in less customer-facing roles and during off-peak hours. Responsibilities:... .... - High school diploma or equivalent. 4. Customer Service Representative Job Summary: Customer Service Representatives...Shift workNight shiftAfternoon shift
Hobby Lobby
Center Barnstead, NH1 day ago $25 per unit
...survey. Share your opinion and help influence brand decisions on services and products you use every day. What We Expect Your... ...backgrounds including sales, retail, managers, management, customer service, grocery, restaurant food cooks, servers, cashiers, admin...Extra incomeFull timePart timeSecond jobRemote workWork from homeFlexible hoursEarn Haus
Union, NH26 days ago$15.1 - $19.65 per hour
...level. Demonstrate a strong culture in support of Hannaford Strategy. Build customer relations and provide enthusiastic customer awareness. Qualifications Effective communication, customer service, and selling skills. Effective interpersonal skills and desire to work in...Hourly payLocal areaHannaford Supermarkets
Alton, NH12 hours ago$23.47 - $38.62 per hour
...Responsibilities Sorting and Processing Mail : Ensure mail is processed and routed accurately Customer Assistance : Provide support for mailing inquiries and services Clerical Duties : Maintain accurate records and process mail forms System Management : Use...Hourly payPostal Jobs Resource
Gilmanton Iron Works, NHmore than 2 months ago$15 per hour
...Representative (Work From Home) to help their mission of making customers lives easier. If you are looking for outstanding pay, flexible... ...schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll...Extra incomeFull timePart timeSeasonal workWork from homeRelocation packageFlexible hoursAmazon
Gilmanton, NH4 days ago$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera...Remote workWork from homeFlexible hours- Retail Operations Job Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local grocery store chain. HannafordLocal area
- ...our busy repair shop. As an Auto Mechanic, you will assist our customers by diagnosing and repairing issues with vehicles’ performance and... ...and repeat business Qualifications Automotive Service Excellence/ASE certification or Society of Automotive Engineers...
B&B FABRICATING LLC
Farmington, NH4 days ago $17.5 per hour
...Internal Communication Inventory Management Daily Maintenance and Cleanliness Managing Crew Quality Food Production Outstanding Customer Service Safety and Security Training Opportunity for advancement to Department Managers. Job Details Seniority level: Mid‑Senior level...Hourly payWeekly payFull timeShift workMcDonald's
Alton, NH2 days ago$115k - $140k
...Basket. Essential Duties and Responsibilities: Account Management : Develop and maintain long-term relationships with key customers, including large retail chains, foodservice clients, wholesalers, and distributors. Manage a portfolio of strategic accounts,...Contract workFor contractorsWork at officeRemote workWork from homeHome officeHP Hood
Pittsfield, NH13 days ago- ...conduct inventories. Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets. Provide superior customer service leadership. Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual...Work experience placementSeasonal workNight shift
∙ Elijah House Foundation
Alton, NH5 days ago - ...accountability, key control, and adherence to stated company security practices and cash control procedures. Provide superior customer service leadership. Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment. Ensure that...Work experience placementSeasonal workWork at office
∙ Elijah House Foundation
Alton, NH1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service / Dispatch. Be the first to apply!
