Outbound Specialist - Shift B

Outbound Specialist, Ground

The Outbound Specialist, Ground owns the origin half of the ground shipment file from acceptance of the booking through confirmed departure from the origin. Working across e2open TMF and Descartes Aljex, the Outbound Specialist builds the shipment file in both systems, applies cost and revenue, generates the bill of lading, secures the pickup appointment, issues the warehouse pre-alert, establishes in-transit visibility through Tive and MacroPoint, and audits loading documentation against what was physically loaded. The role concludes with a clean, complete handoff to the Inbound Specialist at origin departure. The Outbound Specialist is accountable for data parity between TMF and Aljex, for the accuracy of the signed BOL and piece count, and for the prompt escalation of scheduling, transportation, and security exceptions.

Booking Intake & File Build

• Accept the TMF booking created by the Operational Account Manager and verify shipment data, asset detail, and references are complete before building the file.
• Create the job in TMF, adding Crane Solutions as the carrier, and trigger the EDI booking to Descartes Aljex.
• Add cost and revenue in TMF and generate the bill of lading (BOL).
• Accept the EDI booking in Aljex, upload the TMF BOL into Aljex, and add revenue to Aljex so both systems carry matching financials.
• Assign the shipment to the Capacity Planning team and monitor the capacity planner queue until a carrier is confirmed, escalating unassigned loads that risk the pickup window.

Appointment, Pre-Alert & Shipment Visibility

• Update the TMF reference with the Open Dock appointment and set the estimated pickup milestone.
• Send the pre-alert email to the pickup warehouse using the TMF outbound template, including all BOLs and, where no system pre-alert exists, the originating email chain.
• Create the Tive shipment in the Tive portal using the BOL / shipment number, then enter the Tive tracker number into the Aljex reference field and the corresponding TMF field.
• Confirm with the origin site that the Tive session is active and MacroPoint has been downloaded before the truck is released.
• Apply the correct Tive process for CWW-loaded versus customer-loaded shipments and support GSOC Security Team auditing of Tive activations.

Loading, Documentation & Origin Departure

• Obtain the signed BOL from the carrier confirming which assets were physically loaded and upload it to both Aljex and TMF.
• Audit TMF against the signed BOL; add or remove assets, correct piece counts, and update carrier detail in both systems so the file reflects what shipped.
• Release the truck with a documented "good to go" within one hour of loading.
• Change the Aljex status to Loaded, add the delivery ETA, and post origin departure milestones in both Aljex and TMF.
• Clear the Service Rep field in Aljex to place the shipment into the Inbound Specialist queue, completing the origin-to-destination handoff.

Monitoring, Escalation & Shift Discipline

• Work the TMF EDI booking queue so no booking sits unaddressed; the Operations Supervisor monitors this queue for coverage.
• Identify consolidation opportunities before duplicate bookings are built and raise them to the Operational Account Manager, Operations Supervisor, and Capacity Manager via Teams.
• Escalate scheduling exceptions (missed or unavailable appointments, capacity shortfalls, tight pickup windows) to the Capacity Planning Specialist and Operations Supervisor.
• Escalate transportation exceptions (carrier no-shows, delays, equipment failures, routing problems) and drive them to resolution with the carrier and internal partners.
• Escalate security concerns cargo integrity, tampering, chain-of-custody, or failed Tive activation to the GSOC Security Team and management immediately.
• Escalate systemic and tooling gaps (assets missing from PULSE, manual TMF data entry, cross-border document requirements, integration defects) to the Program Manager rather than absorbing them as recurring manual rework.
• Maintain consistent milestones and reason codes across TMF and Aljex, and complete the shift handover checklist so in-flight files transfer cleanly between shifts.

Other Skills and Abilities

• Experience with real-time visibility and telematics platforms (MacroPoint, Tive) and dock scheduling tools (Open Dock).
• Familiarity with freight billing workflows and what constitutes a complete, billable file.
• Understanding of cargo security best practices, chain-of-custody requirements, and security-vetted carrier programs.
• Experience supporting high-value or security-sensitive customer programs with prescriptive SOPs.
• Sound judgment on when to resolve in-lane versus when and how to escalate.
• Detail-oriented with strong organizational and multitasking ability in a high-volume, fast-paced environment.

Education and Experience

• High school diploma or equivalent; associate's or bachelor's degree in logistics, supply chain, or a related field preferred.
• 13 years of experience in transportation operations, delivery coordination, dispatch, or a related logistics role.
• Hands-on experience with transportation management systems; direct experience with e2open TMF and/or Descartes Aljex strongly preferred.
• Working knowledge of US domestic ground freight modes (FTL, LTL, intermodal) and standard shipment lifecycle milestones.
• Demonstrated accuracy with document audit work validating a signed POD against system records and resolving discrepancies before billing.
• Comfort with cost and revenue entry and the discipline to reconcile financials across two systems.
• Strong verbal and written communication skills for interfacing with carriers, drivers, receiving sites, and internal teams.
• Proficiency in Microsoft Office (Excel, Outlook) and Microsoft Teams.

Why Should You Work for Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information:

Company benefits are contingent upon meeting eligibility requirements and plan conditions.