Store Manager

Overview Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience by coaching your team to deliver the best to Every Guest, Every Time. Store Managers exceed store and personal sales targets. With our paid training, we provide the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra. We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration . Responsibilities Drive personal sales by following our EGET sales process Lead your team by resolving customer issues and assisting with customer transactions Take direction from the District Manager on day-to-day operations Set and share daily/weekly/monthly goals with sales teams Provide your team with training and mentoring to deliver outstanding customer experience by handling customer flow, store traffic, and resolving escalations in a timely manner Identify selling skill gaps and build development plans to help the team meet and exceed sales metrics and quota Run store operations – analyze staffing needs, report financial and sales data, manage cash, maintain compliance, and coordinate with Facilities/Network/IT as needed Monitor inventory, restock shelves, maintain device security, and keep the store clean Lead store merchandising and planogram compliance per company standards Complete store opening and closing activities Attain store targets daily/weekly/monthly What We Offer Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401K Match Tuition Reimbursement Fifty percent off Verizon Service Referral Bonus Frequent Contests Career Advancement Opportunities Compensation Pay will include a base rate of $15.00/hour with uncapped earning potential through commission. What We Are Looking For You thrive in a sales environment and energize a team to develop and motivate others. You set high goals and know how to motivate others to achieve them. You are open to innovative ideas, relate well with a variety of people, and are attuned to others’ needs to help them perform at their best to deliver best experiences and world-class results. You Will Need To Have Background in customer service within retail, restaurant, or wireless industry preferred 1-2 years of experience in customer service or a leadership role Management experience in a commission-based sales environment Proven history of achieving challenging team and individual sales goals Ability to balance multiple priorities in a multifaceted environment Set goals, evaluate performance, and develop a high-performing team Basic interview skills and knowledge of staffing High school diploma or GED One or more years of customer service, preferably in a retail or sales environment Willingness to work evenings, weekends, holidays, and during peak periods At least 18 years of age Legally authorized to work in the United States Physical Requirements Ability to lift ten pounds Ability to stand for extended periods Training Requirements Employees must attend and complete a 2-week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel. Various online and computer-based training courses will be required throughout employment. After You Apply You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If selected to move forward, you will be prompted with next steps. Equal Employment Opportunity We’re proud to be an equal opportunity employer and celebrate candidates’ and employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other status or characteristic protected by law. Different makes us better. #J-18808-Ljbffr Victra - Verizon Authorized Retailer