Universal Banker I Includes Incentive

Job Summary: Universal Banker – starting salary $19.50 an hour and up, depending on experience. The Universal Banker works under the supervision of an Assistant Manager or Community President and performs a dual role (Platform/60% Teller) focused on delivering outstanding service to each customer. The role includes teller transactions, customer service, and product/service solutions for both existing customers and prospects. All required training will be completed, and certification must be achieved within 6 months of hire to advance to Universal Banker I. Responsibilities Efficiently process customer transactions with a high level of integrity, accuracy, and knowledge. Identify, expand, and deepen customer relationships by profiling customers and recommending appropriate products and services. Make referrals to other appropriate lines of business (e.g., WIS and WMC) to meet customer needs. Accurately open, maintain, and close deposit accounts and services. Answer customer questions and resolve related account issues, including phone and in‑person interactions. Perform service‑related activities such as onboarding calls and appropriate follow‑up with customers. Engage in reactive sales and cross‑sell activities, including calling on campaign lists and following up on referrals received. Maintain knowledge of WSB’s core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail deposit accounts. Keep abreast of industry trends, standards, and external factors that may affect the bank. Operate in full compliance with internal policies and procedures, as well as applicable regulations and laws. Perform other duties as assigned. Qualifications Experience: 1–2 years of sales experience. Experience: 2–4 years of customer service experience. Preferred: 2–4 years of combined sales and customer service experience in branch banking. Education: High School Diploma or GED required; Associate’s Degree in business or related field preferred. Certification: Banker Certification within 6 months of hire/promotion date. Benefits Outstanding medical, dental, and vision insurance. 401(k) matching. Employee Stock Ownership Plan. Paid time off. Paid holidays. Flexible Spending Account. Pet insurance. And so much more. Equal Opportunity Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Application Instructions Apply online: ipc.us/t/B57F1C52AF2D47E3 #J-18808-Ljbffr WaterStone Bank