Parts Specialist

Description Elite Material Handling , an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today. Elite Material Handling is the premier material handling company in Houston. We have solutions for anything and everything you might need for your business. We strive to be the customer’s first choice in the material handling industry, and it all begins with our employees. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it’s forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more. Benefits At Elite Material Handling we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include: Competitive pay - Plus incentive opportunities! Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage. Competitive PTO and Paid Holidays Uniform and boot allowance Training and mentoring - Learn from our experts in the industry Advancement opportunities Link to benefits overview: Benefits The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. Job Summary The Parts Specialist (Tire Dispatcher and Parts Administrator) coordinates tire services and manages administrative tasks within the Parts Department. Key responsibilities include overseeing multiple tire service work orders through service software, staging tires and supplies for the following business day, and ensuring accurate invoicing of work orders. The role requires strong communication skills, attention to detail, and the ability to excel in a fast-paced environment. Key Job Responsibilities Collaborate with forklift technicians to ensure accurate ordering of tires. Identify, source and order tires, rims, wheels, casters, and parts for forklifts and various miscellaneous warehouse equipment. Ensure that the pricing is accurate for parts and supplies on purchase orders, work orders and quotes. Order tires and parts from vendors via email, phone, and web-portals. Maintain clear communication regarding tires and parts ETA and delays. Pull orders, place stock orders, and maintain appropriate tire inventory levels, prioritizing customer demands. Return incorrect tires and parts to vendors promptly. Professionally resolve customer complaints. Update electronic parts records and inventory counts in the computerized system. Handle email, phone inquiries, and assist walk-in customers. Follow company and OSHA safety rules and guidelines. Avoid injuries and damage to property, loss of unused materials and clean-up of work area debris and complete all necessary company training in a timely manner. Perform additional duties as assigned by the department manager. Requirements Familiarity with installation of forklift tires and other material handling tires using a hydraulic tire press. Experience in construction parts, industrial parts, or agricultural parts, and material handling equipment (forklift) is a plus. Possess strong teamwork skills. Ability to thrive in a fast paced, technology driven, service environment. Ability to multi-task. Ability to utilize the available time to organize and complete work within given deadlines. Ability to perform basic math calculations. Able to work within Microsoft Office (Word, Excel, Outlook) is required. Must be able to communicate effectively, verbal, and written, with management and customers. High School Diploma or GED is required. Must have a valid state issued Driver's License with a Department of Motor Vehicles (DMV) driving record acceptable to insurance carrier. The selected candidate will be required to pass a criminal history background check. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to maneuver, handle or feel, and hear and talk. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift, push or pull parts and equipment up to 50 pounds. The employee will rarely, push or pull parts and equipment 51 pounds and over. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in an office and warehouse / distribution center setting. Employees may work with co-workers side-by-side with a moderate level of activity being performed. *This job description is subject to change at any time. Disclaimer This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to OnPoint Group's Careers Page for the most accurate job posting and reach out to the Company with any questions about a job posting. Salary Range The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay. Elite considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status. #J-18808-Ljbffr