Release of Information Specialist

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. THIS POSITION HAS BEEN DESIGNATED AS SAFETY SENSITIVE AND CANNOT BE FILLED BY A CANDIDATE WHO IS A CURRENT USER OF MEDICAL MARIJUANA. Work Shift Day Shift Time Type Full time Department CC017060 Health Information Management Summary Monday to Friday, 8:30 a.m. to 5:00 p.m. — Onsite — Bilingual Preferred Salary Most new hires start between $15.30-$19.10 per hour, depending on experience and qualifications. Additional Information Bilingual (English/Spanish) Preferred** Required Education No education requirements Recommended Education High school diploma or GED or equivalent Required Work Experience 3 years of relevant experience; HS Diploma or GED may substitute for 2 years of work experience Description Provide excellent customer service by promptly addressing customer concerns and assisting with questions. Ensure understanding of customer needs and assist with completion of authorization for release of health records. If there are issues, promptly inform management and follow up with the patient. Demonstrate helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. Return all voicemails as quickly as possible. Validate all authorizations are appropriate and ensure they comply with federal, state, and organizational regulations. Open all mail, date stamp the mail, and highlight pertinent data to facilitate processing. Validate the right of the requester to receive the information (parent, guardian). Verify the existence of records for the patient, looking them up in Epic and placing the medical record number and account number(s) on the request. Validate the request and send to other departments as necessary to obtain elements not maintained in the record (photos, videos). Process all requests for health information according to guidelines and within timeline requirements for responding to medical record requests. Analyze the request and determine what health information is pertinent to the request, ensuring that minimum necessary requirements are adhered to at all times. Screen health records to ensure sensitive information is only released when authorized by the proper department or for legal purposes. Process valid subpoenas and court orders according to policy. Ensure a court order is provided for sensitive information. Ensure receipt of proper legal documentation for cases of guardianship, adoption and name changes. Return non-compliant requests to the requester with authorization requirements. Send letters to alert requestors when no records exist. Complete quality checks for all releases. Review the accuracy of the documents and ensure they reflect the details specified by the requester. Perform quality checks on all work to assure accuracy of the release and confidentiality before sending. Ensure all requests are handled securely. Ensure the records are released in the format requested. Maintain daily production statistics to ensure proper staffing levels and workflow requirements. Order office supplies, maintaining stock within budget limits. Assist with organizing office events and maintaining office documents as necessary. Prepare invoices for release of information as applicable by release type. Answer all My Chart emails, and set up patients/families as needed. Assist with issues for My Chart set up and navigating My Chart. Provide excellent customer service to families to help them get My Chart working properly in order to help them with appointments, paying bills, and getting information and communication. Perform other duties as assigned. #J-18808-Ljbffr Arkansas Children's