Client Services & Pet Care Specialist

Job Description

Job Description

About the Role:

Join Woofie's of Concord-Manchester as a Client Services & Pet Care Specialist, where your love for pets meets exceptional customer service. Be part of a passionate team dedicated to providing the best care for our furry friends in the greater Concord-Manchester area of NH.

What You’ll Do

●        Be the first point of contact for clients

●        Manage scheduling, confirmations, and client onboarding

●        Support vendor outreach and community events

●        Train, onboard, support Pet Sitters/Dog Walkers

●        Deliver attentive home pet care services in clients’ homes upholding the highest standards

●        Ensure smooth daily operations of pet care services and team communication

What You Bring

●        A genuine love for animals and a passion for creating positive experiences
●        Excellent verbal and written communication

●        Strong organizational and multitasking skills

●        Proficiency in Microsoft Office and Google Workspace, quick learner with new platforms (Woofie’s Precise)

●        Friendly, professional demeanor with all technology comfort levels

Requirements:

• Previous experience in customer service or pet care preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Passion for animals and commitment to their well-being.
• Basic knowledge of pet care and grooming is a plus.
• Reliable, punctual, and a team player.
• High school diploma or equivalent required.
• Willingness to learn and grow within the company.
• Must have reliable transportation and a valid driver’s license.

About Us:

Woofie's of Concord-Manchester has been serving the pet community for over a year, providing top-notch care and services that pet owners trust. Our employees love working here because of our supportive culture and the joy of working with pets every day.