Senior Operations Analyst

: The mission of the Department of Family & Community Medicine (DFCM) is to improve health through excellence and innovation in patient care, education, research, advocacy, and community empowerment. We are dedicated to building a just and equitable society, recognizing that health and illness are shaped by the contexts of people's lives. DFCM is engaged in research, teaching, training, service and clinical activities located at seven primary UCSF and leased sites in San Francisco. In addition to the Department's Family Medicine Residency Program located at ZSFG, the Department has affiliated residency programs in Fresno, Salinas, Santa Rosa, Kaiser Vallejo, Santa Rosa, and Contra Costa Health Systems. DFCM is nationally recognized for our pioneering research programs in primary care and community health. The DFCM has a large teaching, research, and clinical set of programs and activities based at Zuckerberg San Francisco General Hospital where this position is based and represents more than half of all the activities for DFCM as a whole. The ZSFG Senior Operations Analyst is a unique and important position within the department. The incumbent will be a unifying point of contact for our many programs, and they will be essential to creating a welcoming, professional environment. This position is based at ZSFG, where more than half of all of DFCM's activities are located, including the FCM Residency Program, the Center Excellence in Primary Care (CEPC), the Family Health Center (FHC), the Adult Urgent Care Center (UCC), the Family Medicine Inpatient Service (FMIS), the Skilled Nursing Facility (SNF), the Person-Centered Reproductive Health Program, the National Clinicians Consultation Center, and the offices of the Chair, Vice Chairs, Chief of Service, and administrative staff. The Senior Operations Analyst is responsible for the handling the critical administrative and operational functions that support our diverse, high-performing department at ZSFG, including the following day-to-day and medium to long-term projects:

• Liaises with central UCSF and ZSFG departments including Facilities, Supply Chain Management, Human Resources (HR), and IT Service Desks to provide high level administrative support benefiting the patients, clients, ensure adequate central department support for diverse units and teams based at ZSFG, and dissemination of related UCSF communications

• Provide project management for special projects as assigned by the FCM-ZSFG Operations Manager and FCM ZSFG Chief of Service that support the research, clinical, teaching, and public service activities of FCM-ZSFG. Special projects may include office space, implementation of technology solutions, onboarding, team building, and cross-team collaborations.
• Primary support and lead for timely completion of HR, and related central department service tickets utilizing UCSF and/or SF DPH Business Applications, as appropriate; including training team members in business operations

• Primary support and lead for the purchase of goods and services utilizing UCSF e-Procurement and reimbursement systems. Oversight of inventory and supply of equipment and materials

• Lead teams of diverse, multi-disciplinary staff in implementing projects, initiatives, new workflows, and related change management of efficiencies and improvements in administrative and operational activities

• Serves as back-up support for ZSFG Medical Staff privileges and credentialing for all providers

The Operations Analyst is also involved in unit- and department-level event planning, helping to facilitate the administrative and financial aspects of the events. Other duties and special projects may be assigned.

• Support and facilitate recruitment, onboarding, and orientation of community-based UCSF affiliates, volunteers, interns, and observers, in collaboration with relevant faculty, staff, PI, Chief of Service, medical directors, and/or Operations & Finance Manager. The incumbent supports recruitment, training, onboarding, and management of individuals' needs (supplies, computer requests, IT, phone, etc.) in connection with onboarding/office moves etc, ensuring adequate ongoing support, as needed. Programs include summer interns and health care pipeline programs, including the FHC Scholars Program;

• Participate in departmental committees, workgroups, taskforces, either as a member and/or administrative, programmatic, and/or analytical support;

• Support strategic planning, implementation, and allocation of equipment, facilities, vendor contracts, professional services agreements, and space. Assist with the planning, transition, and/or implementation of office space projects and related improvements;

• Support development of plans for space allocation, re-assignment and new options. Support space allocation, utilization, and reporting requirements, facilitating optimization of space and sustainable hybrid remote/onsite work environments;

• Participate in developing, implementing, and managing effective workflows, processes, and/or strategies for recharges, financial, personnel, material management, and space administration to create and maintain efficient, effective administration and operations; disseminate information related to administration and operations to FCM ZSFG, following up as appropriate to facilitate compliance;

• Leverage in-depth knowledge and expertise to provide guidance to members of FCM-ZSFG leadership, supervisors, and staff on matters related to onboarding, finance/budgeting, procurement, professional services contracting, and related services policies and procedures; and

• Provide support for and facilitate implementation of compliance programs for department, UCSF SOM, ZSFG Vice Dean, and City & County of San Francisco, Department of Public Health/DPH and Community Health Network/CHN) policies and procedures to ensure appropriate management of resources, activities and administration.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Department Description

The Mission of the UCSF Department of Family and Community Medicine is to improve health through excellence and innovation in patient care, education, research, advocacy, and community empowerment. We are dedicated to building a just and equitable society, recognizing that health and illness are shaped by the context of people's lives. DFCM is nationally recognized for our pioneering research programs in primary care and community health. The DFCM has a large teaching, research, and clinical set of programs and activities based at Zuckerberg San Francisco General Hospital where this position is based and represents more than half of all the activities for DFCM as a whole.

Required Qualifications

Qualifications that must be possessed by any candidate to be considered for the position. These qualifications will be included in the job posting and will be used to screen applicants. Please include qualifications that are objective and quantifiable such as years of experience required, educational degrees, etc. Please list:

• Bachelor's degree in related area and / or equivalent experience / training.
• Minimum 1 year of related experience.
• Excellent interpersonal, oral, and written communication skills
• Excellent organizational, time management, and administrative skills: must be able to prioritize assignments and effectively manage concurrent projects and deadlines with frequent interruptions
• Proven ability to learn and assimilate information quickly; able to problem solve and find answers independently
• Exercise good judgment and confidentiality when handling sensitive issues (financial, clinical, personnel, and other sensitive matters)
• Familiarity and comfort with different forms of data/data structures (financial, clinical, operational), data manipulation, and data analysis
• Demonstrated proficiency with Microsoft Office (Word, Powerpoint, Excel, Access)

Preferred Qualifications

Qualifications that an ideal candidate would possess, but are not minimally required for a candidate to be considered for the position. Please list:

• Interest in administrative and operational systems and process improvements, including task automation, programming, etc.
• Experience in finance, accounting, administration, or customer service
• Experience in a health care environment
• Familiarity with UCSF systems such as BearBuy, MyExpense, Connexxus

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

004263 ADMIN OFCR 2 CX

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

Zuckerberg San Francisco General (ZSFG)

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Mondays - Fridays, 8 AM - 5 PM