Pharmacy Client Care Coordinator

Job Description

Position Summary:

This position supports the daily operations of the Veterinary Pharmacy by providing a welcoming and efficient client experience coordinating prescription pickup and payment and facilitating communication between the pharmacy front desk and clinical teams. Key responsibilities include assisting clients at the pharmacy window processing payments monitoring prescription status answering general pharmacy questions entering patient and client information and supporting medical record and financial services workflows by checking out in patient hospital clients to streamline steps for clients. The position serves as an important point of coordination to help ensure clients receive timely accurate and positive service and experiences throughout the prescription pickup and checkout process from in hospital visits refills or our mail out option.

Full Consideration Date: Friday October:59pm (MT). Open until filled.

Description of the Work Unit:

At theCSUVeterinary Health System (VHS) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians.

We show up every day with passion eagerness to collaborate and a drive to redefine whats possible. Our deep partnership with the College of Veterinary Medicine and Biomedical Sciences amplifies our impact enabling us to boldly innovate and share knowledge widely.

Essential Job Duties:

• Provide primary coverage for the pharmacy client payment window and process client payment transactions including collecting payment for prescriptions OTC items open or outstanding invoices and other pharmacy-related charges.
• Assist with over-the-phone payments for compounded and shipped medications as needed.
• Coordinate prescription workflow and client pickup including monitoring prescription status locating completed prescriptions and tracking prescriptions for clients waiting in the hospital.
• Provide pharmacy client service answering general pharmacy questions and facilitating communication between clients pharmacy staff and hospital teams.
• Maintain pharmacy records and documentation including organizing prescription hard copies and entering new patients and clients into the pharmacy system.
• Support medical record and financial services workflows by reviewing medical record status closing eligible medical records documenting pending treatments and communicating outstanding issues to appropriate staff and/or managers.
• Monitor pharmacy and front-desk communication channels and respond to or appropriately route requests requiring pharmacy follow-up.
• Other replated duties as assigned.
  

Conditions of Employment:

• Pre-employment Criminal Background Check (required for new hires).
• Essential Services Designation: Required to report without delay or interruption to provide essential or emergency services to ensure health safety and welfare.

Supervision:

None

Minimum Qualifications:

• Minimum Education required :
  • HS diploma or GED
• Minimum Experience/Skills required :
  • Demonstrated customer service experience including the ability to communicate professionally and compassionately with clients in person and by telephone.
  • Experience handling payments financial transactions invoices or similar account-related activities with a high degree of accuracy.
  • Strong organizational skills and attention to detail with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Demonstrated ability to use computers and learn electronic systems for processing transactions maintaining records and communicating with team members.
  • Ability to communicate effectively and work collaboratively with individuals from a variety of professional roles and backgrounds.
  • Demonstrated ability to use judgment to resolve routine issues independently and recognize when questions or concerns require escalation to appropriate staff.

Preferred Qualifications:

• Experience providing in-person client/customer service particularly in a busy or emotionally sensitive environment.
• Experience processing payments managing invoices reconciling accounts or resolving billing/payment issues.
• Experience using electronic medical records pharmacy software point-of-sale systems or other healthcare information systems.

Application Instructions:

This position will remain open until filled. Interested applicants must submit a cover letter that addresses how professional experiences align with the required and preferred qualifications and a current resume. Workday will only allow for one document upload. Please combine your cover letter and resume into one document before uploading to application. References will be requested from finalists and will not be contacted without prior notification of candidates.

CSU is committed to the full inclusion of qualified individuals. If you need assistance or accommodations with the search process please reach out to the VHS HR staff at

Salary Range

Required Application Documents

To apply please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note applicants may redact information from their application materials that identifies their age date of birth or dates of attendance at or graduation from an educational institution.

Employee Benefits

Colorado State University is not just a workplace; its a thriving community thats transforming lives and improving the human condition through world-class teaching research and service. With a robust benefits package collaborative atmosphere and focus on work-life balanceCSUis where you can thrive grow and make a lasting impact.

Background Check Policy Statement

Colorado State University strives to provide a safe study work and living environment for its faculty staff volunteers and students. To support this environment and comply with applicable laws and regulationsCSUconducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include but is not limited to criminal history sex offender registry motor vehicle history financial history and/or education verification. Background checks will also be conducted when required by law or contract and when in the discretion of the University it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

IC