Activations Agent

Job Description

Job Description

Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership

Location: Remote (Only Florida Applicants)

Compensation: $18/hr. + Commission

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

The Activations Agent is responsible for converting qualified prospects into confirmed vacation package sales through inbound and outbound phone interactions. This role focuses on presenting promotional vacation packages, qualifying customers, overcoming objections, securing payments, scheduling resort tours, and ensuring compliance with company standards while delivering an exceptional customer experience. The ideal candidate is energetic, sales-driven, customer-focused, and skilled in phone-based closing techniques.

• Build the Future: Play a key role in the timeshare industry by bridging the gap between property ownership and active travel scheduling.

• Impact That Matters: Directly influence owner satisfaction by overcoming objections and securing travel commitments.

• Innovation at Scale: Use modern tools to document communications and streamline the guest journey.

• Autonomy and Ownership: Take charge of the owner relationship from initial rapport building to final payment confirmation.

• Dynamic Culture: Join a fast-moving, non-exempt team environment in the heart of Virginia.

• Handle inbound and outbound sales calls to promote vacation packages

• Qualify customers based on company and tour requirements

• Present package offers, overcome objections, and close sales

• Process payments, activate packages, and schedule tours/travel dates

• Provide accurate disclosures and maintain compliance standards

• Update CRM records and document customer interactions

• Deliver excellent customer service and maintain professional communication

• Achieve sales, conversion, quality, and productivity goals

• Collaborate with Verification, Credit, Reservations, and QA teams as needed

• High school diploma or equivalent required

• Previous sales or call center experience preferred

• Timeshare or hospitality sales experience is a plus

• Ability to multitask in a fast-paced environment

• Intermediate to Advanced computer and CRM proficiency

• Strong objection-handling and closing skills

• Ability to adapt quickly to technical platforms or new learning systems.

• Ability to effectively establish rapport, solve practical problems, and handle concrete variables.

• Clear and effective communication skills, along with strong organizational abilities to adapt to shifting priorities in a fast-paced setting.

• Demonstrated ability to communicate effectively with diverse customers through telephone and personal contact.

Join us at the start of something big. If you’re ready to design for impact and build what’s next in owner relations, we’d love to hear from you.