Inside Sales Clerk

Job Description Fastener Dimensions, Inc. – Pennsauken, NJ $20.00 to $27.00 per hour – based on experience Full Time – 8:30 AM to 5:30 PM 6 Paid Holidays PTO, 401K, Sick Time Medical, Dental, Vision & Life Insurance, Short/long-term Disability Inside Sales Clerk Fastener Dimensions Inc. (FDI) is a family‑owned, high‑strength fastener manufacturer with more than 30 years of experience supplying customers within the Aerospace & Defense industries. Position Summary The Inside Sales Clerk provides administrative and clerical support to the sales team within an AS9100‑compliant manufacturing environment. This role is responsible for maintaining accurate records, supporting order entry and customer communication, assisting with document control activities, and ensuring data accuracy throughout the order‑to‑cash process. The position plays an important role in supporting customer satisfaction, on‑time delivery, and compliance with aerospace quality management system requirements. Key Roles & Responsibilities Support daily administrative activities for the sales department Enter and maintain customer orders, quotes, and sales data within ERP/MRP systems Assist with contract review documentation and customer order processing Maintain organized electronic and hard‑copy records in accordance with AS9100 and company procedures Coordinate customer documentation requests, certifications, and shipping paperwork Assist with tracking customer orders, delivery dates, and open action items Prepare reports, spreadsheets, and sales‑related documentation as requested Support communication between Sales, Production, Quality, Shipping, and Accounting departments Ensure document revisions and customer specifications are current and properly controlled Help maintain customer files and retention records in compliance with company policies Participate in continuous improvement activities and support audit preparation efforts AS9100 / Quality Responsibilities Follow all applicable AS9100 procedures and company policies Maintain accuracy and traceability of customer‑related documentation Support document control and record retention requirements Immediately communicate discrepancies, missing information, or customer concerns Participate in internal audits and corrective action support activities as needed Promote customer focus and awareness of quality objectives Education, Experience, Skills & Abilities High School diploma or equivalent required Associate degree or business coursework preferred 2+ years of clerical, administrative, customer service, or sales support experience preferred Manufacturing or Aerospace experience preferred Experience with ERP/MRP systems and Microsoft Office applications Strong organizational and communication skills Ability to manage multiple priorities in a fast‑paced environment Strong attention to detail and data accuracy Preferred Skills Understanding of AS9100 or ISA 9001 environments Experience with order entry and customer documentation Ability to work cross‑functionally with multiple departments Professional communication and customer service skills Ability to maintain confidentiality and handle sensitive information #J-18808-Ljbffr Fastener Dimensions Inc.