Warehouse Lead - Returns

Job Title Returns Lead Job Overview Responsibilities of the Returns Lead include: Understand all inbound Returns Dock processes including but not limited to: REF Inspect process, RTV Bedding process, Yard Maintenance process, Material Handling standards, STO process. Communicate with Yard Staff regarding trailer needs and movements and assess quality/safety of return trailer loading. Maintain media file storage for follow-up. Enter and maintain trailer/trailer quality information in SharePoint; load bar/load strap inventory reporting; chair box return/condition of boxes; accuracy of depot reporting; transfer of information from Guard Staff/Yard Staff to SharePoint. Correct any trailer discrepancy information received from other sources. Understand all staging areas and disposition codes to ensure that staff is following processes established for the staging of returning product. Support and facilitate training (and cross‑training) of all employees. Coordinate with other Operations Departments to identify and isolate special merchandise on trailers as needed for customer issue resolution, QC or reporting. Communicate with Returns management staff to identify issues, recognize trends and patterns in Operations process, and work with Returns Management/Returns QC to develop improvements. Coordinate with Returns Operations staff to ensure all merchandise is in clean condition and dock/floor space is utilized efficiently and safely. Decision‑making responsibilities are under the direct supervision of the Returns Supervisor; work is performed within standard policies and procedures with some opportunity for un‑reviewed decision making. All other duties as assigned. Qualifications High School diploma or equivalent work experience. 3+ years of warehouse experience including leadership experience in a warehouse environment. Skilled at multi‑tasking and managing competing priorities. Working knowledge of Word, Excel, SAP and Red Prairie. Detail oriented and accurate. Demonstrated ability to quickly recognize and diagnose trends and patterns in productivity data. Must be able to work flexible hours determined by the needs of the department, including weekends and evenings. Ability to communicate proactively and effectively, including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position. Must be at least 18 years old to be considered for employment with Bob's. Physical Demands Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 50 lbs without assistance. Ability to move throughout all areas of the distribution center. Move objects up to 250 lbs. with or without reasonable accommodations. Stand and walk continuously to perform job functions. Standing, walking, lifting, and arranging product: 90% Sitting: 5% Desk or phone work: 5% Compensation Starting hourly pay at $21.00 - $24.00/hour (Based on experience). Benefits Competitive Medical, Dental, and Vision Insurance. Generous paid time off, including vacation, personal days, sick leave, holidays, and birthday. 401(k) Profit Sharing Plan with a generous company match. Pet Insurance and employer‑paid Life Insurance options. Professional Development: Tuition reimbursement, on‑demand learning, and career progression pathways. Employee Discount starting on Day 1, plus exclusive partner discounts. And so much more! EEO Statement It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran, or military status in accordance with federal, state or local law. #J-18808-Ljbffr Bob's Discount Furniture