Systems Manager, ETS Service Management Office
Con Ed
The Systems Manager, ETS Service Management Office is responsible for the strategy, governance, and execution of Con Edison's IT Service Management (ITSM) capabilities and the ServiceNow platform. This role leads ITSM, CMDB, ITOM, and platform workflows to ensure they are accurate, intuitive, scalable, and compliant. A core focus of this position is improving CMDB and asset data accuracy, enabling userfriendly and agentic workflows, and advancing ServiceNow as a trusted, enterprise service platform. The role also leads AssureOps, the function accountable for migrating code and configuration to production in support of change management and segregation of duties, with a future vision to automate deployments. This role partners closely with operations, infrastructure, product, security, and delivery teams to improve platform quality, operational efficiency, and automation maturity. #J-18808-Ljbffr Con Ed
Vacancy posted 5 days ago
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