Property Operations Coordinator

Property Operations Coordinator

Property Management | Operations | Self-Storage | Project Coordination | Remote

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a highly organized and proactive Property Operations Coordinator to support day-to-day property management operations, project coordination, customer communication, and process improvement initiatives.

This is a dynamic operations role where you'll help keep property management workflows organized while supporting one of the company's self-storage facilities using Easy Storage Solutions. You'll also assist with administrative coordination, reporting, documentation, and process optimization across the business.

If you're detail-oriented, customer-focused, and enjoy building efficient systems while keeping multiple priorities moving forward, this role is an excellent opportunity.

Executive & Administrative Support

• Support the Director of Property Management with scheduling, task tracking, reminders, and administrative coordination.
• Track deadlines, recurring responsibilities, project milestones, and outstanding action items.
• Organize documents, reports, spreadsheets, emails, checklists, and internal communications.
• Maintain accurate records across company systems.
• Assist with administrative updates and record management within AppFolio.

Project Coordination & Process Improvement

• Manage assigned projects from planning through completion.
• Develop and maintain SOPs, workflows, templates, checklists, and operational documentation.
• Identify process gaps, bottlenecks, and opportunities for operational improvement.
• Recommend solutions that improve efficiency and organizational consistency.
• Monitor project timelines and ensure deliverables stay on schedule.

Customer & Stakeholder Communication

• Communicate professionally with tenants, customers, property owners, vendors, applicants, and internal teams.
• Follow up on outstanding items to keep projects and operational tasks moving.
• Deliver exceptional customer service through phone, email, and written communication.
• Coordinate with local teams when on-site support is required.

Self-Storage Operations

• Manage daily operations using Easy Storage Solutions.
• Respond to customer inquiries via phone, email, and text.
• Process reservations, rentals, move-ins, move-outs, payments, lease documentation, and account updates.
• Resolve billing questions, gate access issues, and customer account concerns.
• Monitor delinquent accounts and issue reminders in accordance with company policies.
• Maintain detailed customer records and communication history.
• Prepare operational reports covering occupancy, lead activity, delinquency, and performance.
• Develop and improve SOPs related to rentals, collections, reporting, and customer management.

Requirements

Must-Have Qualifications

Experience

• Experience in business operations, administration, project coordination, property management, leasing, or customer service.
• Strong professional customer service experience.
• Experience supporting multiple projects and priorities simultaneously.
• Strong phone communication and customer-facing experience.

Technical Skills

• Proficiency with Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets).
• Excellent written and verbal English communication skills.
• Strong organizational, documentation, and time management abilities.
• Typing speed of 60+ WPM.
• Ability to work independently in a remote environment.
• Reliable internet connection and professional home office setup.

Nice-to-Have

• Experience in property management, self-storage, leasing, or operations environments.
• Experience using AppFolio.
• Experience using Easy Storage Solutions.
• Experience creating SOPs, workflows, templates, and operational documentation.
• Experience coordinating cross-functional projects.
• Familiarity with occupancy reporting, collections, customer account management, and operational reporting.

What Makes You a Strong Fit

• Highly organized with exceptional attention to detail.
• Proactive and able to identify issues before they become problems.
• Process-oriented with a passion for improving workflows.
• Comfortable managing multiple priorities independently.
• Strong customer service mindset with excellent communication skills.
• Reliable, accountable, and consistent with follow-through.

What a Typical Day Looks Like

• Track projects, deadlines, and follow-ups for the Director of Property Management.
• Organize operational records, documentation, and reports.
• Respond to customer inquiries and support daily self-storage operations.
• Process reservations, rentals, move-ins, move-outs, and account updates.
• Coordinate with vendors, customers, and internal teams to resolve issues.
• Build and improve SOPs, workflows, and operational systems.
• Monitor occupancy, delinquency, collections, and performance metrics.
• Prepare operational updates and reports for leadership.

In short: You are responsible for keeping property operations organized, projects moving forward, customers supported, and business systems running efficiently.

Key Metrics for Success (KPIs)

• Timely completion of administrative and project-related tasks.
• Accuracy and organization of operational records.
• Customer response times and satisfaction.
• Completion and implementation of SOPs and process improvements.
• Resolution of customer issues and operational bottlenecks.
• Accuracy of reporting and documentation.
• Effective management of occupancy, rentals, collections, and account updates.

Why Join Us?

• Fully remote opportunity aligned with U.S. business hours.
• High-impact role supporting property management operations and business growth.
• Opportunity to improve systems, processes, and operational efficiency.
• Collaborative, fast-paced work environment with significant ownership.
• Career growth opportunities into Property Manager, Operations Manager, or Director of Operations roles.

Interview Process

1. Initial Phone Screen
2. Spark Hire Intro Video (3–5 minutes)
3. Client Interview
4. Offer & Onboarding

What Happens After You Apply

Right after you apply, you'll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it's convenient for you.

Instead of repeating yourself across multiple screening calls, you'll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.

Don't overthink it—you can record your video as many times as you'd like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you're a proactive Property Operations Coordinator who enjoys keeping projects organized, supporting customers, improving workflows, and ensuring property operations run smoothly, we'd love to hear from you. Apply today and become a key contributor to a growing property management team.