Service Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Opensity Solutions is currently seeking a Service Specialist to join our team at our prestigious clients downtown Los Angeles office. A Service Specialist is part of a team that provides various administrative support services to our clients and may include digital mail, print/copy/scan, hospitality, shipping and receiving, or other services defined or outlined in Opensity’s service agreement with the client. The scheduled shift of this position is Wednesday to Sunday - 9:00 a.m. to 6:00 p.m. Responsibilities Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule (this includes digital mail procedures) Copy Services includes accurately producing copy, print, and scan projects per written instructions Reception includes answering incoming telephone calls and routing to the appropriate person, and greeting and announcing visitors in a friendly and professional manner Hospitality Services includes coordination and upkeep of client conference rooms, common areas, and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies, and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed. Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance Facilities Services may include hanging pictures, small office moves, cleaning services, and communication with key client contacts regarding building/equipment concerns. Requirements High School Diploma or GED Minimum of 1 year of work experience in a customer service field Ability to multitask with attention to detail Ability to resolve issues with professionalism and tact Ability to lift or move 40 lbs. or greater Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs. Ability to walk, bend, kneel, stand, or sit for extended periods of time The Compensation range for this role is up to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. #LI-MT1 Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity. Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions. Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community. Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment. Follow Us: LinkedIn