e-COMMERCE/CLERK

Job Description Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers’ online orders, process coupons and payments, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness Adhere to local, state, and federal laws, food safety procedures, and company guidelines Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones Initiate and complete selection process for customers’ online orders Read and follow directions given in the note section Ensure quality and freshness of all items chosen Communicate with customers via a portable phone and respond to calls in a professional and timely manner Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers’ cars Process the orders through the point of sale (POS) system Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock Scan and bag orders on the go while following all bagging standards Communicate any substitutions or exceptions to customer’s order at time of pick-up Maintain organization and cleanliness of staging areas and equipment Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair Perform required opening and closing procedures Learn and adapt to new and improved processes Assist in training new e-Commerce team members Meet/exceed productivity standards Ability to work cooperatively in a high‑paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation Minimum Qualifications Ability to work without supervision Ability to read shelf tags Excellent oral/written communication skills Basic math skills (i.e., counting, addition, and subtraction) Desired Qualifications Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier Benefits A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco Valuable associate discounts on purchases, including food, travel, technology and so much more Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways #J-18808-Ljbffr Kroger